Site Reliability Administrator

3 months ago

Waterloo, Canada Open Text Corporation Full time

**Site Reliability Administrator**:

- Req id: 35055- Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**
The role Cloud Application Engineer/Site Reliability Engineer is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automate away repetitive work as part of a cloud dev ops organization.
This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to deliver a reliable experience to customers truly.

**You Are Great At**
Collaborates with Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring, and metrics for operational readiness- Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through the development of proactive monitoring and alerting.
- Provide attention to incidents according to Service Level Agreements.
- Provide continuous feedback to development teams on system stability, defect analysis, and system enhancements
- Participate in technical discussions and drive a transition to sustain activities with the development teams
- Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time
- Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations.
- Plan for validation and verification of changes deployed by infrastructure teams, and development teams.
- Participate in day-to-day real-time advanced-level technical support and troubleshooting on issues reported by the user/customer base.
- Establish and maintain a good relationship with team members, Product Development, Product Management, Customer Service, Client management, and other cross-functional teams.
- Participate in training and information-sharing activities.
- Act as backup for other team members when necessary.
- Requires rotating shift work as needed.
- On-call rotation is required, as 7x24x365 support is required.

**What It Takes**
- The ability to understand and maintain Scripting Software
- Deep understanding of Linux systems
- Hands-on experience with cloud infrastructure; Google, AWS, or Azure a plus
- Experience with PaaS technologies such as Cloud Foundry, Kubernetes, and Bosh.
- Good understanding and operational experience with container technologies like Docker, rkt, Mesos.
- Good understanding and working experience with microservices and RESTful architecture.
- Experience with Continuous delivery tools like Ansible, Rundeck, or Argo CD to set up automated pipelines as needed.
- Strong working knowledge of aPaaS or Application operations best practices.
- Operational understanding or experience with message brokers such as Apache Kafka or RabbitMQ.
- Operational understanding or experience with search technologies such as Solr search or Elasticsearch.
- Experience in supporting middleware technologies such as Apache, Tomcat, and Spring.
- Experience with at least one scripting language such as shell, Perl, python, javascript, etc
- Experience with installing and configuring Apache and Tomcat.
- Experience and knowledge in RDBMS and No-Sql databases such as Oracle, Postgres, MariaDB, and Cassandra.
- Experience with APM tools such as Newrelic, Dynatrace, or AppDyanmics.
- Experience with monitoring tools such as Zabbix or check_mk.
- Knowledge and familiarity with centralized logging systems such as Graylog or Kibana.
- Strong understanding of ITIL principles, certification is a plus.
- Is passionate about “getting under the hood” of systems and technologies to understand their inner workings, and fix what needs fixing. This requires diagnosing & troubleshooting user facing service incidents & outages
- Knowledge and familiarity with API gateway such as APIGEE and Oauth 2.0 standard.
- Proven problem-solving and analytical ability.
- Excellent organizational/time management skills.
- Ability to handle multiple tasks concurrently.
- Ability to lead, drive and implement highly scalable and complex solutions
- A strong understanding of Security best practices.
- A proven record of being able to work independently and collaboratively.

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