Regional Service Supervisor, Central Canada

1 month ago

Concord, Canada Samuel, Son & Co. Full time

**Here are some of the great benefits that we offer**:

- Competitive wage
- Company paid health and dental benefits
- Paid vacation and an annual bonus
- DCPP and Company Match
- Opportunity for career stability and growth
- Tuition reimbursement program
- Personal protective equipment provided, or cost of purchase is reimbursed

**RESPONSIBILITIES**:

- Provide leadership in the Safety Goals and procedures throughout our organization.
- Lead Technical Operations within the Vaughan facility, including head and equipment repair operations.
- Lead Central Field Service team, providing scheduling and coordination support.
- Manage Service training efforts for North American Service teams.
- Support Vaughan manufacturing teams as required.
- Develop procedures for securing customer feedback (VOC) for Field Service, Tool, and Head repair operations, reporting monthly feedback to management.
- Facilitate internal and external testing projects associated with tools and equipment, including working directly with Sales, Marketing, and the customers.
- Provide leadership in Continuous Improvement goals including Lean initiatives, Six Sigma, and Best Practices projects.
- Support all Vaughan and central Service team Staffing, providing developmental feedback to help them grow, communicate these opportunities with Management.
- Work with Service Manger to resolve any personnel issues.
- Work with Service Manger to resolve any internal or external customer complaints.
- Communicate business activities through our organization in written and verbal form.
- Provide Business knowledge and expertise to existing and prospective customers and our organization as needed.
- Other related duties and responsibilities as required or assigned

**POSITION (s) Supervised**:

- Head/Tool repair, equipment prep/repair Operations.
- Central Field Service Team Operations
- Field Service Administrative Assistant, Central Canada
- Others as specified by Management.

**EQUIPMENT KNOWLEDGE**:

- Ability to use a laptop, smartphone and other devices normally used in conducting business via remote access in various geographic settings.

**ROLE REQUIREMENTS**:

- A bachelor’s degree in operations management or 5 years related experience in a technical role, prior leadership experience preferred.
- Working knowledge of the packaging business and/or Service business is preferred.
- 2+ Years’ experience and/or certification in Continuous Improvement, Six Sigma, or Lean Manufacturing.
- 2+ Years’ experience in a manufacturing environment.
- Excellent interpersonal and verbal communication skills.
- The ability to operate standard shop and warehouse equipment and to assist others in the training to do so.
- Proficiency in Word, Excel, Outlook, PowerPoint

**PHYSICAL DEMANDS**:

- The physical ability to evaluate operational needs and concerns related to industrial packaging equipment and Parts.
- The ability to work in high stress and challenging situations.
- The ability to Safely work within a production environment.
- Must be able to safely visit and evaluate a production environment which may include:\
- Hot and cold temperatures, climbing stairs, wearing required PPE, following local safety protocols, standing, walking. Stooping for extended periods of time
- Must be able to travel both in country as well as internationally via car, plane, rail as needed. Overnight travel expectation is up to 20%.

**WORK ENVIRONMENT**:

- Environment can fluctuate between extreme cold and extreme hot conditions. Must be able to withstand either.

SAMOMM
- At Samuel Packaging Systems Group, we are committed to providing our customers with innovative, high quality, cost-effective packaging systems, supplies and solutions. Our technical expertise takes customers’ packaging and unitizing requirements from the initial concept to advanced CAD engineering through to fabrication, installation and maintenance. Our comprehensive in-house research and engineering capabilities, modern manufacturing plants and responsive customer service teams provides customers complete packaging and unitizing solutions.

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