Service Manager, Central Canada

7 months ago

Concord, Canada Samuel, Son & Co., Limited Full time

Samuel Packaging Systems Group, a division of Samuel, Son & Co. is growing If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co. Due to our continued success, we are seeking a Service Manager to join our team in Vaughan, ON. If you think you have what it takes to become part of our team, contact us today.

Here are some of what we have to offer:

- Competitive compensation
- Paid vacation and an annual bonus
- Health, dental and vision insurance
- Pension with company match

The position is to supervise the Service operations within the Central Canada Service region. This position reports into the Vaughan facility and includes responsibilities associated directly within the facility. This position includes responsibilities of Continuous Improvement goals, conformity to corporate procedures and processes, and providing leadership for the staffing on all Technical Service operational aspects of the Vaughan facility. The employee may also be required to work cross departmentally on specific daily, weekly, and monthly projects.

**RESPONSIBILITIES**:

- Provide leadership in the Safety Goals and procedures throughout our organization.
- Lead Technical Operations within the Vaughan facility, including head and equipment repair operations.
- Lead Central Field Service team, providing scheduling and coordination support.
- Manage Service training efforts for North American Service teams.
- Support Vaughan manufacturing teams as required.
- Develop procedures for securing customer feedback (VOC) for Field Service, Tool, and Head repair operations, reporting monthly feedback to management.
- Facilitate internal and external testing projects associated with tools and equipment, including working directly with Sales, Marketing, and the customers.
- Provide leadership in Continuous Improvement goals including Lean initiatives, Six Sigma, and Best Practices projects.
- Support all Vaughan and central Service team Staffing, providing developmental feedback to help them grow, communicate these opportunities with Management.
- Work with Service Manger to resolve any personnel issues.
- Work with Service Manger to resolve any internal or external customer complaints.
- Communicate business activities through our organization in written and verbal form.
- Provide Business knowledge and expertise to existing and prospective customers and our organization as needed.
- Other related duties and responsibilities as required or assigned

**POSITION (s) Supervised**:

- Head/Tool repair, equipment prep/repair Operations
- Central Field Service Team Operations
- Field Service Administrative Assistant, Central Canada
- Others as specified by Management.

**EQUIPMENT KNOWLEDGE**:

- Ability to use a laptop, smartphone and other devices normally used in conducting business via remote access in various geographic settings.

**ROLE REQUIREMENTS**:

- A bachelor’s degree in operations management or 5 years related experience in a technical role, prior leadership experience preferred.
- Working knowledge of the packaging business and/or Service business is preferred.
- 2+ Years’ experience and/or certification in Continuous Improvement, Six Sigma, or Lean Manufacturing.
- 2+ Years’ experience in a manufacturing environment.
- Excellent interpersonal and verbal communication skills.
- The ability to operate standard shop and warehouse equipment and to assist others in the training to do so.
- Proficiency in Word, Excel, Outlook, PowerPoint

**PHYSICAL DEMANDS**:

- The physical ability to evaluate operational needs and concerns related to industrial packaging equipment and Parts.
- The ability to work in high stress and challenging situations.
- The ability to Safely work within a production environment.
- Must be able to safely visit and evaluate a production environment which may include:
Hot and cold temperatures, climbing stairs, wearing required PPE, following local safety protocols, standing, walking. Stooping for extended periods of time
- Must be able to travel both in country as well as internationally via car, plane, rail as needed. Overnight travel expectation is up to 20%.

**WORK ENVIRONMENT**:

- Environment can fluctuate between extreme cold and extreme hot conditions. Must be able to withstand either.

SAMOMM

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