Manager Patient Access
2 months ago
Salary range: The salary range for this position is CAD $54.16 - $77.86 / hour Why Fraser Health?:
Are you seeking a role where you can leverage both your clinical expertise and leadership abilities? Do you pride yourself on accountability and strive to exemplify integrity, resilience, and confidence? If so, we encourage you to read on
We are hiring for a **Manager, Patient Access & Community Transition (PACT)** to join our innovative and supportive leadership team at **Eagle Ridge Hospital** in Port Moody, B.C This is an exciting opportunity to lead the PACT team as well as the Site Medical Relief Pool and Site Leaders. This position is relief part-time until March 2026 or until return of incumbent.
**Eagle Ridge Hospital** is a 168 bed hospital in Port Moody, British Columbia, serving the communities of Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra. The hospital offers medical, surgical, and cardiac programs, as well as 24/7 emergency services with over 53,000 visits annually. See what Kristy has to say about her experience in emergency nursing at Eagle Ridge Hospital.
**The Tri-Cities** is an informal grouping of three lively suburban communities of Coquitlam, Port Coquitlam, and Port Moody and two semi-rural residential areas of Belcarra and Anmore that have grown together and are each unique from the other. These stunning communities offer urban living in a picturesque natural setting - the ideal location for the avid city-goer and outdoor enthusiast. The centrally located area of the Tri-Cities offers the perfect hybrid for all lifestyles.
**Key highlights of the position include**:
- Working with diverse teams within Eagle Ridge Hospital and across the regional access and flow network
- Leading teams in a digitally enabled setting
- Eagle Ridge is a community hospital where you will have the opportunity to collaborate with passionate colleagues who drive innovation and champion teamwork across our site.
**A bit about you**:
- Undergraduate Degree in Health Sciences or related field
- Seven years' recent related experience in patient access and flow, discharge planning and Alternate Level of Care within a complex health care environment
- Two years in a leadership role.
**Experience the exceptional benefits of working with us including**:
- Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
- Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
- Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
- Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
- Maternity Top-Up: Receive an 87% top-up during maternity leave.
- TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes
- Additional employee discounts and perks available.
- **_Eligibility based on employment status _**
Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
The Manager, Patient Access & Community Transition provides operational oversight and management of patient access and transitions within the site, between hospitals, and between hospitals and community, to ensure quality patient care, effective patient outcomes and positive patient experience.
Oversees and manages designated clinical and /or administrative areas at the site which support Access and Community Transition functions, as well as areas which provide general support to site operations.
**Responsibilities**:
- In collaboration with the Executive Director, Directors and site team members, provides operational oversight and management of patient access, flow and transitions between clinical areas within the site, between hospitals and between hospitals and community to ensure quality patient care, effective patient outcomes and positive patient experience.
- Leads the development of "right service" in hospital and community through the development and implementation of a framework to ensure the efficiency and effectiveness of patient placement, access, flow and transition between acute and community care.
- In collaboration with department and clinical support areas, identifies barriers to patient flow and provides leadership and management to reduce barriers, address patient flow issues and facilitate improvement.
- Monitors, tracks and evaluates access and flow performance utilizing MOH and FH criteria/indicators. Utilizes processes & indicators of patient flow through the use of EDD, 11am and readmissions. Monitors hospital occupancy and use of overflow spaces; utilizes 10 hour performance and processes to move patients to right location; develops protocols to address unusual access, flow and transition demands.
- Creates and implements seamless points of transition between acute and community care/services, and evaluat
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