Patient Care Coordinator

6 months ago

Port Moody, Canada MedSpa Partners Full time

MSP is a group of Canada’s leading Medical Aesthetics clinics to provide world-class client experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach.

We pride ourselves on offering our dedicated patients a five-star experience and care. As part of the MedSpa Partners Inc. family, we provide the same dedication to our team member’s career development, advancement, and satisfaction.

**What you are about**:
You are a highly motivated, dynamic individual passionate about people and the industry. You’re enthusiastic, energetic and a team player with a strong work ethic.

You have an uplifting attitude and a strong sense of self and are always looking to develop and grow personally and professionally. You are deeply caring and composed and obsessed with service excellence. If this description illustrates who you are, check out the hard and soft skills below, and let us know if you want to explore this opportunity.

**Do you have what it takes?**
- Previous reception, front-of-house or concierge experience
- Proficiency in Windows Office and data entry
- Retail Experience (beneficial)
- Outstanding communication and client rapport (required)
- Possess a professional demeanor, polished and poised in appearance
- Strong Administrative skills
- Outgoing and welcoming personality
- Professional communication skills, both verbal and written
- Strong commitment to excellence and attention to detail
- Must be able to work all Saturdays*

**Responsibilities**:

- Are the welcoming face of the clinic
- Provide five-star holistic, ethical, and integral care to our dedicated patients
- Maintain service and retail knowledge and provide clients with valuable recommendations and education
- Manage the patient registration process, loyalty programs, and Patient management system.
- Maintain patient flow and wait for room management.
- Effect the use of a variety of communication platforms and software.
- Maintain patient privacy and confidentiality
- Allow for a flexible schedule to accommodate patient and clinic needs
- Possess the eagerness to build and grow a business
- Participate in promotional and educational events
- Taking the initiative to ensure the clinic is always looking its best

**What you can expect from us**:
MD/cosmetic & Laser Clinic is committed to offering a family-focused environment based on equality and respect. More specifically, we respect our Team Member's point of differentiation, the need for development, and each voice in the company. We believe that the most successful businesses have a natural, not forced, “people first” culture, and in turn, we value Team Member learning, career path development, and inclusiveness. As a primary focus in our selection process, we love attitude and self-awareness to ensure our team is aligned.

**Job Type**: Part-time
Part-time hours: 24-30 per week

**Salary**: $20.00-$22.00 per hour

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Port Moody, BC V3H 5B9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front desk: 1 year (preferred)

Work Location: In person

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