Call Centre Agent

1 week ago

Thornhill, Canada Agility Outsourcing Full time

**Required Work Hours From Our Office**:

- Monday: 8:30 am - 5:00 pm
- Tuesday: 8:30 am - 7:30 pm
- Wednesday: 8:30 am - 5:00 pm
- Thursday: 8:30 am - 5:00 pm
- Friday: 8:30 am - 4:00 pm
- Plus 1 Mandatory Saturday Shift per month - 8:30 am - 12:00 noon
- Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Maintain compliance by use of proper policy, procedures, and scripts.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.

**Qualifications**
- Strong negotiation and customer service skills
- Detail-oriented, organized, efficient and able to multi-task
- Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook
- Superior oral and written communication skills
- Experience using third-party bank database systems an asset
- A collection or sales background is an asset
- Bilingualism is an asset

**Benefits**
- Competitive salary, paid training, and a commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Group Benefits (health, life, dental insurance plan - for full time employees)
- Career advancement and promotional opportunities

If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd. would like to hear from you. In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.

**About Us**:
**The FDR Group of Companies which includes Agility One Outsourcing** provides corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):

- this job requires you to work from the office are you able to commute to 160 Commerce Valley Dr?
- what is your salary expectation?

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (required)

**Language**:

- English Fluently (required)

Work Location: In person

  • Call Centre Agent

    4 weeks ago

    Thornhill, Canada Agility Outsourcing Full time

    **Required Work Hours From Our Office**: - Monday: 8:30 am - 5:00 pm - Tuesday: 8:30 am - 7:30 pm - Wednesday: 8:30 am - 5:00 pm - Thursday: 8:30 am - 5:00 pm - Friday: 8:30 am - 4:00 pm - Plus 1 Mandatory Saturday Shift per month - 8:30 am - 12:00 noon - Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and...

  • Call Centre Agent

    2 weeks ago

    Thornhill, Ontario, Canada Agility Outsourcing Full time

    Required Work Hours From Our Office:Monday: 8:30 am 5:00 pm Tuesday: 8:30 am 7:30 pm Wednesday: 8:30 am 5:00 pm Thursday: 8:30 am 5:00 pm Friday: 8:30 am 4:00 pm Plus 1 Mandatory Saturday Shift per month 8:30 am 12:00 noon Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service...

  • Travel Agent

    3 weeks ago

    Thornhill, Canada Trip Support Inc Full time

    **Job description - This job is commission based** Trip Support Inc. located in Toronto is going to hire the sales agent for the branch in Thornhill. The company requires a Customer Care Agent to join their dynamic and growing team.Position Benefits: - Very established company - Permanent Position -- Full Time - Strong career growth opportunity over time...

  • Bdc 'call Centre'

    3 days ago

    Thornhill, Canada Yonge Steeles Ford Lincoln Sales Ltd. Full time

    '''Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has strong...

  • Bdc 'call Centre'

    2 weeks ago

    Thornhill, Ontario, Canada Yonge Steeles Ford Lincoln Sales Ltd. Full time

    '''Job Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has strong...

  • Collection Agent

    7 days ago

    Thornhill, Canada Partners in Credit Inc Full time

    **Full Time, Permanent Senior Collection Agent** - Supplemental Pay Types Salary and Commission _ **Day shift** **Monday to Friday** Weekends as needed (Typically one Saturday per month 8:30 am to 11:30 am) **Put Your Collections Expertise to Work**: Partners in Credit (PIC), is a nationally recognized leader in national Third-Party, litigation services...

  • Travel Call Center

    2 weeks ago

    Thornhill, Ontario, Canada CAA INSURANCE Full time

    As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clients.This is a great opportunity for experienced Travel Agents, new grads or anyone...

  • Travel Call Center

    4 weeks ago

    Thornhill, Canada CAA INSURANCE Full time

    As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clients. This is a great opportunity for experienced Travel Agents, new grads or anyone...

  • Real Estate Agent

    2 weeks ago

    Thornhill, Ontario, Canada REZA BAHMANI PERSONAL REAL ESTATE CORPORATION Full time

    About usRight Homes for you is a small business in Thornhill, ON L4J 1V9. We are professional, agile, and innovative.Our work environment includes: Modern office setting Growth opportunitiesReal Estate agents are needed as team members. We have training on all needed paperworks to be done at real estate transactions, door knocking process, colds calling...

  • Insurance Service Agent

    2 months ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results. We work hard and play hard. We're about doing what's right, and feeling good about...

  • Insurance Service Agent

    5 hours ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results. We work hard and play hard. We're about doing what's right, and feeling good about...

  • Medical Office Secretary

    4 weeks ago

    Thornhill, Canada Thornhill Medical Centre Full time

    **About us** Thornhill Medical Centre is an established busy Family Practice Medical Clinic in Thornhill. We are professional, fast-paced and customer-centric. Our work environment includes: - Modern office setting **Responsibilities**: - Greet visitors and answer phone calls in a professional manner. - Maintain office supplies and order new supplies...

  • Guest Service Agent

    4 weeks ago

    Thornhill, Canada Sonesta ES Suites Full time

    _**MUST BE AVAILABLE ON WEEKENDS, OVERNIGHT AND HOLIDAY**_ **Job Description Summary** The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as...

  • Medical Receptionist

    2 months ago

    Thornhill, Canada True North Imaging Full time

    We're currently looking to hire a Full Time Medical Receptionist (GTA Call Centre Agent): True North Imaging (TNI) takes great pride in knowing we are providing a high quality and safe service within a patient and family centered environment. The TNI team is committed to providing our patients access to the best possible care at the time they need it...

  • Travel Customer Care Representative

    3 weeks ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: As a Travel Administrator you will do things like help with ticketing and invoice on travel files. You could also contact suppliers. This exciting role gives you the opportunity to explore the travel industry. **Who we are**: As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the...

  • Travel Services Consultant

    4 weeks ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clients We are looking for part time Travel Consultants for our Travel Call...

  • Medical Aesthetician

    1 week ago

    Thornhill, Canada La Unique Laser Centre Full time

    At La Unique Laser Centre we offer result based laser hair removal and skin treatments. Our team of educated and certified friendly staff and Medical Aestheticians are here to help you become the most confident version of your already gorgeous self. Founded by Rita Panchal in 2007, La Unique Laser Centre was built on the principle that great skin and a...

  • Medical Aesthetician

    2 weeks ago

    Thornhill, Ontario, Canada La Unique Laser Centre Full time

    At La Unique Laser Centre we offer result based laser hair removal and skin treatments. Our team of educated and certified friendly staff and Medical Aestheticians are here to help you become the most confident version of your already gorgeous self.Founded by Rita Panchal in 2007, La Unique Laser Centre was built on the principle that great skin and a...

  • Travel Services Consultant

    2 weeks ago

    Thornhill, Ontario, Canada CAA Club Group Full time

    About Us:As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clientsWe are looking for part time Travel Consultants for our Travel Call Centre...

  • Social Worker

    4 weeks ago

    Thornhill, Canada World Yonge Medical Centre Full time

    Social Worker MSW Ontario College Certified APPLICANTS ONLY - Thornhill Medical Centre is looking to hire a Social Worker MSW in Ontario - Seeking a _Social Worker MSW Certified APPLICANTS ONLY _to join our growing team of practitioners in both our location Markham region across from Centerpoint mall. Accessible access to Go Bus, Viva Bus, and TTC._ Located...