Starbucks Daily Operations Lead

4 weeks ago


Waterloo, Canada Luxe Starbucks Ltd. Full time

**Now Brewing - Starbucks Daily Operations Leader Position (Waterloo, ON.)**

Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for fellow employees and customers.

As a Daily Operations Lead, you will be a critical part of your Starbucks’ success by keeping things going each day with baristas to provide the _Starbucks Experience_. You play an important role for your team as you are responsible for role modeling our customer service commitment, ensuring the delivery of high-quality products, maintaining a clean, safe and welcoming store, and confidently running shifts that create the _Starbucks Experience._
- Starbucks will enable you, leveraging your retail experience, to autonomously:_
- Understand the day’s plan and ensure the team is working together to make every moment right for customers.
- Promote an atmosphere of engagement and pride in delivering the Starbucks Experience and achieving goals.
- After you or your leader create the plan for the shift, you will lead the team through the day’s plan, adjusting in the moment, when necessary.
- Monitors progress towards unit goals and assigns associates to meet those objectives.
- Demonstrates a calm demeanor during periods of high volume or unusual events and helps manage smooth shift transitions thereafter to keep store operating to standard and to set a positive example for the store team.
- Capture key information from the shift on the Daily Plan in the Daily Records Book.
- Maintains working knowledge of all applicable brand standards, recipes, procedures and protocols, including food safety and customer service, to maximize brand and employee relations.
- Supports on-the-job training for associates, and ensures all associates receive brand compliance training to perform their jobs proficiently.
- Uses judgment and discretion to resolve routine questions and problems and refers more complex issues to higher levels.
- Displays a customer comes first attitude by training and holding associates accountable for delivering world-class customer service.
- Anticipate problems and use your resources to confidently and calmly respond.

**Required Qualifications**:

- Superior written and verbal communication skills
- Entrepreneurial mentality with experience in a sales focused environment
- Strong leadership skills and the ability to coach and mentor team partners with professional maturity
- Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment
- Ability to work full time hours including variable hours including early mornings, evenings, weekends and/or holidays

**Education and Experience**
- High school diploma or equivalent
- Minimum of 3 - 5 years experience in a restaurant and/or retail setting
- Must be a skilled communicator, with well-developed verbal, written and presentation ability
- Must have a valid drivers license and the ability to travel to Properties
- We are an equal opportunity employer of all qualified individuals._
- We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers._

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Waterloo, ON N2L 3L2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 2 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

Expected start date: 2023-12-10


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