Sales Operations Lead

5 months ago

Waterloo, Canada Magnet Forensics Full time

Who We Are; What We Do; Where we’re GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.- The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.The Sales Operations Lead will be responsible for improving operational efficiencies and processes in the day-to-day activities of our sales workforce. In addition to overseeing sales processes and tools, they will also manage a team of Sales Support Coordinators with the goal of scaling the capacity of the sales organization.**What You Will Accomplish**:

- Optimize the sales process by identifying opportunities for improvement and recommending change.
- Manage the functionality of existing sales tools, including license management and the evaluation and implementation of new tools to improve effectiveness of the sales organization.
- Lead a team of Sales Support Coordinators who provide day-to-day support to our sales workforce with activities such as opportunity workflows and troubleshooting errors in the sales process.
- Support the deal success process by working cross-functionally with various stakeholders to expedite deal closure.
- Liaise with Business Systems in logging change requests, backlog prioritization, and overseeing the testing activities required to release changes to production.
- Collaborate with Order Operations to improve efficiencies in the opportunity closed-won process.
- Work closely with the Global Revenue Enablement team to develop and deliver training on processes and policies, as well as ongoing enablement to the Sales team.
- Partner with the Regional Revenue Operations Managers to understand the needs of sales leaders and their teams.
- Support corporate merger and acquisition processes and activities.
- Other responsibilities as required.

**What We Are Looking For**:

- There are a few must haves, but we will keep that list short:

- Proven history in managing and improving sales processes.
- Excellent communication skills, and the ability to work with and support a diverse team.
- Ability to independently manage deadlines and handle multiple competing priorities.
- Strong analytical skills, including various techniques in data analysis and report development across a variety of tools, such as MS Excel.
- Previous experience leading a team would be an asset

**The Most Important Thing**:

- ** Greater Good - **We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.
- ** Respect - **We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities
- ** Innovation - **We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.
- ** Teamwork - **We collaborate internally and externally, while caring about each other and listening to our customers.
- _
- Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law._
- _

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