![The UPS Store #34](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
Attention: Must be able to speak PUNJABI and ENGLISH
This is PART TIME Position - must be able to work 20-35 hours/week
**Job Summary**: To ensure a postive customer service experience at The UPS Store with each customer by providing efficient and effective service to meet and exceed expectations.
**Qualifications**:.Excellent communication skills; retail sales/customer service experience; strong computer skills. Previous Customer Service experience is strong bonus
**Job Requirements**: Must be able to speak PUNJABI and ENGLISH. Excellent Computer(Windows) and Microsoft Office. Prior Customer Service Experience
Skills and Ability to lift approx. 50 - 75 pounds with assistance; available weekends occasionally; valid driver’s license.
**Essential Duties and Responsibilities include the following**:
- Smile. Greet customers and determine how to exceed their expectations.
- Receive, sort and place mail in mailbox modules accurately.
- Record all sales transactions on POS system and accurately process cash, cheque, and debit/credit card transactions.
- Receive and process packages for couriers including lifting and weighing of packages on scale, accessing appropriate software or manifesting manually, and correctly labeling packages.
- Pack contents for shipping using established procedures and products.
- Track and trace shipments. Process traces and shipping claims.
- Assist in merchandising the centre, including: stocking shelves with product, making sure copier paper trays are filled throughout the day; ensuring a clean and orderly appearance of product; informing appropriate personnel of inventory levels for re-ordering supplies.
- Close out cash at end of day including: reconciliation of cash, cheques, credit/debit cards, and preparation of daily bank deposits.
- Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate appropriate equipment.
- Open and close security gate daily.
- General housekeeping including vacuuming, dusting, cleaning of all glass surfaces, emptying trash daily and kitchen/bathroom areas.
- All other duties as assigned.
Skills and Ability to lift approx. 20 - 50 pounds with assistance
**Job Type**: Part-time
**Salary**: $16.75-$17.75 per hour
Expected hours: 20 - 35 per week
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- Why are you interested in working at The UPS Store?
- Please provide your availblity for the week?
**Experience**:
- customer service: 1 year (preferred)
- Microsoft Excel: 1 year (required)
**Language**:
- Punjabi (required)
- English (required)
Work Location: In person
Application deadline: 2023-11-30
Expected start date: 2023-11-30
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