Claims Representative I

3 weeks ago

Mississauga, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

We’re looking for a Claims Representative I to join our growing team

**What you'll do here**:

- Open new claims on the phone with clients and ensure immediate handling of the situation.
- Gather versions of events from the insured and/or witnesses by interviewing them about the events.
- Determine if the claim is covered or not by analyzing the coverage required to cover the claim.
- Analyze the information obtained, make decisions that will be used to establish liability and review the assessment of damages.
- Settle the claim in a fair and reasonable manner, validate damages and complete payments.

**What you bring to the table**:

- This role requires flexibility to work shifts between Monday - Saturday 7am EST to 8pm EST.
- Insurance industry experience is beneficial but not necessary.
- 1 year experience in a call centre environment (in a queue) is preferred.
- 1 year experience in claims handling is preferred.
- Willing to pursue your Chartered Insurance Professional (CIP) designation, and/or is enrolled or has successfully completed their designation
- Strong time management, negotiation and problem-solving skills.
- Excellent verbal and written communication skills.
- Bilingual in French and English is an asset
- Completion of High School diploma is required
- University degree or College diploma is preferred

LI-Claims#LI-Hybrid

IN-ATL

IN-ON

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

- Inspiring leaders and colleagues who will lift you up and help you grow
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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