Field Service Technician

6 months ago

Ottawa, Canada Ultimate Windows and Doors Full time

**Window & Door Field Service Technician**

Do you have a background working in construction, including installing or servicing windows and doors? Are you interested in working for a company that puts your wellbeing first, providing comprehensive benefits starting on your first day, profit sharing, and retirement savings match? If yes, consider joining us Ultimate Windows & Doors as a Field Service Technician.

In this role you will provide after-sales support for Aluminum clad and fibreglass windows and doors, collaborating with our customers to provide outstanding customer experience.

As a Field Service Technician, you will receive a company vehicle, cell phone, along with all the other amazing benefits Ultimate Windows & Doors has to offer.

**Highlights of your role**
- Provide post-sales support for our companies’ windows and doors.
- Performs and completes service requests as assigned, on products with the ability to problem solve and diagnose difficult issues in the field.
- Provides professional, timely communication with all customers and support staff.
- Assisting with helpful information on the care, operation, and maintenance of products.
- Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
- Prepare clear, concise jobsite documentation that provides insight to the inside support staff to facilitate timely resolution of all service requests.
- Manage and maintain company issued assets, i.e. trucks, tools, phone and computer/notepad.
- Meet company safety requirements by keeping work area neat and clean, following safety precautions, and utilizing required personal protective equipment, and reporting any safety issues to the manager.
- Salary Range: $65,000+ annually based on experience.

**You're a good fit if you have**
- High school diploma
- Excellent driving record and valid driver's license.
- 3-5 years of construction experience, including installation practices and window and door product knowledge.
- Must be able to meet physical requirements of position including lifting up to 90 pounds and climbing ladders and scaffolding.
- Excellent communication skills: must be able to deliver a difficult message when necessary.
- Excellent computer skills with the ability to use computer programs and systems.
- Must have the ability to make sound decisions that impact the company from a financial standpoint.
- Excellent organizational skills with the ability to create effective weekly work schedules.

**Your opportunity for better living**
We are driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health benefits on the first day of employment, paid time off and paid holidays, and a retirement savings match.

We also support your overall wellness in other meaningful ways, including your own company-funded well-being account that can be used for anything from travel to a day at the spa, gym memberships or fun experiences with family and friends. You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.

As a premier company with multiple locations across Eastern Canada, Ultimate Windows & Doors sells, installs and services premier window and door products.

Pay: $65,000+ Salary

**Benefits**:

- Retirement savings plan
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8-hour shift
- Day shift
- No nights
- No weekends
- Overtime

Work Location: On the road and warehouse/showroom/office

**Salary**: From $70,000.00 per year

**Benefits**:

- Company car
- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Work Location: On the road

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