Help Desk Technician

3 weeks ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**(FT-T) HELP DESK TECHNICIAN - SUMMER STUDENT | FOUNDATION**

Job Req: 2023-32867

Position Title: Summer Student - Help Desk Technician

Reports To: Associate Director, Information Systems & Solutions

**Status**: Full Time Temporary (12-week contract)

**Work Location**: Trillium Health Partners Foundation office at 89 The Queensway West, Mississauga, and some flexibility to work remotely.

**Post Date**: May 1st, 2023

**Closing**: May 29th, 2023

At
**Trillium Health Partners Foundation**, our vision is bold: raise funds to build a new kind of health care for a healthier community. Our work supports
**Trillium Health Partners** - Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre, one of the largest community hospital networks in Canada, caring for the fastest growing region in Ontario.

With diverse backgrounds and complementary skill sets, our talented team drives fundraising revenue to meet the highest priority needs for our hospital, securing record-breaking gifts such as the largest individual donation of $105 million and the largest corporate donation of $75 million to a hospital in Canada to build the future home of The Peter Gilgan Mississauga Hospital, which will become the largest hospital in the country. Our experienced leadership team is led by Caroline Riseboro, who was recognized as one of Canada’s Most Admired CEOs in 2019 and most recently received the Greater Toronto Chapter’s Association of Fundraising Professional’s Outstanding Fundraising Professional Award, a testament to her ability to lead our team to unprecedented success.

**THE ROLE**

The help desk technician (Summer Student) is a full-time temporary position reporting to the sAssociate Director, information systems & solutions. The help desk technician will:

- Training other staff members on troubleshooting and diagnosing problems.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- providing technical assistance for questions and problems.
- other duties as assigned

***

**QUALIFICATIONS**
- Fantastic organizational and time management skills.
- Ability to accurately follow instructions and pay attention to detail
- Ability to work in a highly confidential environment and use discretion when dealing with sensitive employee matters
- Strong interpersonal skills, effective at building relationships and able to work well with colleagues and key foundation and hospital stakeholders at all levels.
- Ability to work independently and efficiently in a busy environment managing multiple projects, shifting priorities, and tight deadlines.

**CANADA SUMMER JOBS PROGRAM REQUIREMENTS**:

- Placement is full time only (35 hours per week) for a maximum of 12 weeks
- Placement must occur between April 25, 2023 and September 2, 2023
- Applicants are aged 15-30 years
- Internal employees who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply._
- We are an Equal Opportunity Employer. In accordance with the _
- Accessibility for Ontarians with Disabilities Act, 2005_
- and the Ontario Human Rights Code. Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
- Effective September 7, 2021 all staff, professional staff, volunteers and learners at THP will be required to provide proof of full vaccination with a COVID-19 vaccine, with the exception of those who have an approved medical exemption or accommodation._
- Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act._

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