Soft Collections English

4 weeks ago

Montréal, Canada Alorica Full time

**GET TO KNOW ALORICA**

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

**JOB SUMMARY**

We are looking for Financial Customer Service Representatives to assist the customers with their inquiries of our products and services.

As a Financial Customer Service Representative, you'll help people get their finances in order on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves Ultimately, you will help establish our reputation as a company that offers excellent customer support.

**KEY JOB RESPONSIBILITIES**
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
- Sitting for long periods of time
- You will wear a headset
- Talking most of the day

**WHY JOIN ALORICA?**

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of
**Making Lives Better with Alorica**, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further As an Alorica employee, you may receive:

- Paid training
- Flexible schedules
- Medical and dental benefits
- Paid time off
- Paid holiday and sick time
- Retirement planning options

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.

So, what do you say? Ready to take the next step?

**JOB REQUIREMENTS**

**Minimum Education and Experience**:

- High School Diploma or GED required
- Customer service experience a plus
- Phone-related customer service a major plus

**Knowledge, Skills, and Abilities**:

- Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
- Ability to use phone and computer systems
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Conversational, patient, and confident, with a positive attitude
- English/ Spanish Bilingual a plus

**WORKING CONDITIONS**

**Work Environment**
- A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
- Constant usage of phone and computer systems

**Physical Demands**

Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch occasionally. Your circulatory system will thank you.

**TAKE THE NEXT STEP**

Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.

You ready? Let's do this.

Equal opportunity employer - Veterans/Disabled

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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