Medical Receptionist

7 days ago

Oakville, Canada NMS HR Consulting Full time

Full Job Description

Prism Eye Institute has been serving the communities of Brampton, Mississauga and surrounding areas for over 50 years. In 2020 North Toronto eye Care (NTEC) merged with Prism Eye Institute, to form Prism Group Holdings (Prism) and the largest Ophthalmology practice in Canada. Prism is an internationally renowned institute with 5 facilities and 2 surgical centres, together they serve over 200,000 patients and perform 10,000 surgeries each year. Prism is a centre of excellence providing a full spectrum of eye care and recognized for handling some of the most complex eye diseases in the world.

Prism is currently looking for a Front Desk Receptionist to join our amazing team. Front Desk Reception is responsible for greeting and checking-in patients, ensuring necessary paperwork is completed, maintaining up to date patient records in the electronic medical record system, and providing a high level of customer service.

**Responsibilities**:

- Have a passion or interest in the medical field.
- Greet patients respectfully, pleasantly, professionally and be able to convey concern, relate tactfully and sympathetically at all times.
- Understand and administer the patient registration and informed consents.
- Check in patients in a timely and efficient process to assist in a smooth overall patient experience and workflow.
- Ability to provide accurate and adequate information around wait times to patients and drivers.
- Ensure proper documentation is recorded in patient logs and office communications using electronic medical record system (Oscar).
- Confirmation and update process of appointments well in advance to inform patients of their appointments.
- Verify OHIP Eligibility to ensure adequate coverage, if not inform patient of fees.
- Demonstrate reliability, cooperation and demonstrate positive attitudes to support a pleasant environment.
- Assist patients with mobility issues (open front doors).
- Performs additional administrative responsibilities as needed or delegated by the management team.
- Prism Eye Institute is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources_

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you worked in the medical industry before?

**Experience**:

- Customer service: 1 year (preferred)

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