Account Manager
7 months ago
**About Charitable Impact**
Charitable Impact started as a bold idea and evolved quickly into an unwavering belief: everyone should have access to resources that help them build the brighter future they imagine. We provide a donor-centric giving platform, supported by a donor advised fund, that helps people amplify their generosity to create the change they want to see in the world. We simplify the giving process, allowing donors to manage all of their giving from one place, access timely tax receipts, and donate in a variety of ways including cash, publicly traded stocks, company shares, and many other options. Anyone can use it to find and give to their favourite charities from one place, give with friends and others, and get support with making their biggest impact possible. So far, Canadians across the country have donated more than one billion dollars through our platform.
**We take care of each other**
Our team members enjoy competitive salaries, purposeful perks, and a culture that gives back and has fun doing it. We support each other, learn from one another, and grow together. We're on an adventure to make giving an intentional and joyful part of daily life So, come and join us, and let's build a brighter future together.
**What you’ll do**
As a key representative of our Charitable Investment Programs team, you are driven to establish and cultivate relationships with financial advisors. You will confidently promote Charitable Impact’s products and services while providing professional and detail oriented advisor support. Specifically, you will work closely with the Senior Account Manager and Director of Charitable Investment Programs, servicing our financial advisor clients, as well as their clients. You’re a self starter, comfortable in a business environment, and have experience in the wealth management industry. You’re a natural team player who can work independently but enjoy being part of a dynamic account management team.
**We are a hybrid office, with team members working from home and in the office. This role requires availability during the Pacific Standard Time zone business hours.**
**Your responsibilities**
- Collaborate with the Senior Account Manager and Director, Charitable Investment Programs to execute an annual business plan focused on the development of long-term relationships with financial advisors and drive Charitable Investment Program business targets utilizing a team-based approach
- Manage the full advisor/donor lifecycle (advisor onboarding, account opening, ongoing relationship management and support) while identifying opportunities to promote Charitable Impact’s services
- Educate financial advisors and their teams on the benefits of donor advised funds and help them to incorporate Donate & Invest and Donate & Give strategies into their book of business
- Identify and champion opportunities to improve the user experience of financial advisors, their teams, and donors
- Assist with the production of quarterly account statements, process quarterly account fees, facilitate account setups and manage our Salesforce CRM database
- Support financial advisors and their teams by responding to queries, finding solutions to problems, and seeking useful feedback
- With a lens on risk mitigation and compliance, identify ways to improve our gift acceptance systems to ensure the smooth operation of the Charitable Investment Programs team
- Analyze donations of non-cash assets to ensure compliance with foundation policies
- Support other teams within Charitable Impact including Brand, Content, Finance, and Donor Engagement and Experience.
**What we're looking for**
- Bachelor’s degree in finance or accounting
- 3+ years of experience in the wealth management industry, preferably in a client-facing role
- Outstanding oral and written communication skills
- The ability to multitask and juggle multiple clients under demanding circumstances
- Relationship building skills and a proven track record of meeting and exceeding targets
- Exceptional customer service and sales orientation
- Demonstrated values of trust, accountability, and discretion
- A strong aptitude for process improvement and administration.
**Bonus points**
- Completion of Canadian Securities Course
- Bilingual fluency in French and English
- Sales experience
- Relationships in wealth management
- Experience in fundraising within the charitable sector
- Experience working in a technology startup environment.
**What we offer**
- **Annual salary**:$70,000-$85,000/year
- **Extended health care benefits.** Vision, dental and paramedical.
- **Annual health spending account.** To spend on what's important to you.
- **Professional development**. We believe in supporting our team members achieve their professional goals.
- **RRSP matching. **To encourage you to save for your future.
- **Monthly donation matching**. To encourage you to give.
- **Rest and relaxation.** Minimum three weeks paid annual vacation fo
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