Customer Service Representative

3 weeks ago


Burnaby, Canada Snow Cap Enterprises Full time

**ABOUT SNOW CAP**

Snow Cap is a BC family-owned and operated Canadian company, honoured to supply our customers Fine Baking ingredients for over 40 years. We are looking for dedicated hard-working people who will contribute to our fun and supportive culture.

**SUMMARY**

The Customer Service Representative is primarily responsible for inbound calls to process orders, supporting the fulfillment teams on completing orders for delivery and assisting Outside Sales reps with reports, orders, and other tasks. You are great at data entry and are passionate about providing excellent customer service. You are also a team player, partnering with Outside Sales to resolve customer issues as well as working with your peers to deliver on our customer service metrics.

**PERKS - Why Join Us?**
- $21-23 to start, commensurate on experience.
- Sunday-Thursday work week (9:30am-5:30pm), training for first month will be Monday-Friday
- Benefits package through Canada Life (medical, dental, vision, extended health, life insurance, LTD)
- Company RRSP Contributions
- Tuition reimbursement possibilities
- Staff product discount
- Company that promotes from within

**DUTIES AND RESPONSIBILITIES**
- Acknowledge and resolve customer complaints
- Ensure customer satisfaction and provide professional customer support
- Keep records of customer interactions, process customer accounts and file documents
- Assist with placement of orders, refunds, or exchanges
- Answer questions from fulfillment teams (Warehouse, Shipping, Delivery Drivers) as required to ensure customer gets what they asked for
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Partner with your Outside Sales Representative to resolve customer issues

**SKILLS AND QUALIFICATIONS**
- Experience in customer service or call centre is a plus
- Baking or food experience is a plus
- Demonstrated ability to communicate, present and influence credibly and effectively
- Other titles for this role: CSR, inside sales, order desk, call centre_

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Burnaby, BC V3N5G4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call center: 2 years (preferred)
- Administrative: 3 years (required)
- Customer service: 5 years (required)
- Microsoft Office: 2 years (required)

Work Location: In person

Application deadline: 2024-04-05



  • Burnaby, Canada Handyman Connection of Metro Vancouver, BC Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, British Columbia, Canada Handyman Connection of Metro Vancouver, BC Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, Canada Handyman Connection of Metro Vancouver, BC Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, Canada Mountain West Studios Full time

    Do you love working with people? Have a sparkling personality? We are looking for an exceptional person to join our team as a Customer Experience Representative. This rep will play an important role in supporting our Customer Service Manager by handling customer queries & requests in our busy period. **Responsibilities**: - Entering and handling customers...


  • Burnaby, Canada Artisan Plumbing & Heating LTD. Full time

    **CUSTOMER SERVICE REPRESENTATIVE NEEDED AT ARTISAN PLUMBING & HEATING!** Artisan Plumbing & Heating has been in business for 33 years with a solid customer base. We service the lower mainland for plumbing, heating and emergency services. We are looking to expand our team with a customer service representative. **REQUIREMENTS**: - Excellent positive...


  • Burnaby, Canada COSENTINO Full time

    Burnaby, CA**What are we looking for**: **What you will do**: As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders...


  • Burnaby, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, Canada Nixon Automotive BMW Service Specialists Full time

    Tasks and duties overview: - Answering phone calls - Taking messages - Transferring calls - Scheduling appointments - Blocking telemarketer calls - Greeting customers - Checking in vehicles for service - Vehicle walk around - Tagging keys - Informing service advisor of vehicle arrival - Checking overnight drop box - Returning missed calls - Raintaining...


  • Burnaby, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    As Vancouver’s largest plumbing, heating and air conditioning company continues to expand, we need to add more people to our award-winning team! We are seeking a full-time customer service representative to join our Customer Service team. With more than 120 service trucks on the road, we field a large volume of calls every day from people all over the...


  • Burnaby, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    As Vancouver’s largest plumbing, heating and air conditioning company continues to expand, we need to add more people to our award-winning team! We are seeking a full-time customer service representative to join our Customer Service team. With more than 120 service trucks on the road, we field a large volume of calls every day from people all over the...


  • Burnaby, Canada Sungiven Foods Full time

    Sungiven Foods Canada Inc. is a Specialty Neighbourhood Grocery with carefully selected private brand products. We pride ourselves as a provider of healthy daily meals. Our products are Natural, Less Processed and contains Fewer Additives for families who love cooking. We are currently looking for a Customer Service...


  • Burnaby, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...


  • Burnaby, Canada Canterbury Coffee Corporation Full time

    Do you enjoy engaging with others to solve problems and deliver routinely exceptional customer service? - If you are passionate about building relationships, have excellent telephone etiquette and strong computer skills, we are looking for you! **Canterbury is seeking a highly organized Customer Service Representative to provide internal and external...


  • Burnaby, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...


  • Burnaby, Canada Ritchie Bros. Full time

    Join us on our journey and move forward with us, build your success, and grow your career. Our** Chilliwack, BC **site is looking for a **Part Time Customer Service Representative (CSR) **who'd like to be part of the excitement of our auction business. This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings.. This...


  • Burnaby, British Columbia, Canada COSENTINO Full time

    Burnaby, CAWhat are we looking for:What you will do:As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders confirmations,...


  • Burnaby, Canada CARO Analytical Services Full time

    **CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...