Rent Supplement Program Admin Officer

5 months ago

Truro, Canada Province of Nova Scotia Full time

**Department**:Municipal Affairs and Housing

**Location**:TRURO

**Type of Employment**: Term

**Union Status**: NSGEU - NSPG

**Closing Date**:10-Aug-23 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
The Department of Municipal Affairs and Housing is dedicated to working with municipalities to build healthy, vibrant, and safe communities throughout Nova Scotia. Municipal Affairs provides programs, grants, and funding opportunities for municipalities and community groups. The Department also provides services and guidance to municipalities in many areas including land use planning, budget planning and finance, infrastructure development, policy and program development, and support for economic development through the management of the Regional Enterprise Network program.

The Department of Municipal Affairs and Housing is also responsible for ensuring the availability of safe, suitable, and affordable housing for all Nova Scotians. Our work involves making strategic investments, leveraging new funding, and building on critical partnerships to help further position ourselves to meet current and future housing challenges.

**About Our Opportunity**:
The Rent Supplement Program Administration Officer works collaboratively with colleagues, community, and clients to connect the clients with other resources available to them and to ensure the best possible outcomes, maximizing client potential through the use of appropriate interventions. The Rent Supplement Program Administration Officer is responsible for effective case and workload management so that decisions are made that result in information and service being provided to clients on a timely basis.

**Primary Accountabilities**:
Under the general supervision of the Rent Supplement Supervisor, the Rent Supplement Program Administration Officer is responsible for the administration of rent supplement / housing benefit programs. This role assesses the eligibility of individuals and families who are in need of housing benefits and/or support, performs new client setup and related benefit / allowance, move outs, transfers, annual renewals and interim adjustments.

This involves participation in the continuum of service delivery including assessments, general and/or specialized case management, consultation, communication of outcomes to applicants and referrals to appropriate programs and community resources.

**Qualifications and Experience**:
You have a bachelor’s degree in Business or Office Administration plus one (1) year of related experience.

You are a client service-oriented team player who is proficient in Microsoft Office Suite and experienced with office procedures and practices that are required to maintain accurate and secure files, track and follow-up information/report requests.

This position requires you to be receptive to new ideas and adaptive to change as we explore new methods and approaches to our program delivery. Deadlines are critical in this role and as such, you must have strong organizational and time-management skills to set priorities, meet deadlines, and manage competing workload demands. You have an ability to exercise tact, discretion, sound judgment and initiative when dealing with inquiries, requests and submissions that are sensitive and confidential in nature. Communicating clearly and effectively, both in writing and orally, is essential to your success as you work with housing authority staff, government departments and the public in a positive, tactful, courteous and cooperative manner.

A sound knowledge of housing programs offered by Housing Nova Scotia, knowledge of rent supplements and a working knowledge of YARDI Property Management and ICM software would be considered assets.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
An equivalent combination of training, education and experience will be considered. Equivalencies include, but are not limited to:

- Completion of a 2-year diploma and 3 years of related experience

**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

**Working Conditions**:
Most of your time is spent in a comfortable office setting, with some site visits as required. You may occasionally be required to move/lift light objects such as office supplies, equipment, and files.

**Additional Information**:
**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel

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