Systems Support Technician

4 weeks ago


Winnipeg, Canada RETSD Full time

**Systems Support Technician (SST): Microsoft 365 Specialist**

Bulletin No. 24OS-010

**Administration Offices**

**Information Technology Department**

**Full-time Position**
**35 hours per week**

**Effective start date TBD**

**Summary**:
Reporting to the Systems Support Manager, the SST: Microsoft 365 Specialist is responsible for administering and supporting RETSD’s cloud platform. Currently the school division utilizes services from Microsoft 365 to provide a collaborative environment for both staff and students; maintains a divisional web presence along with school websites, and an Intranet (The Hub).

**Responsibilities include**:

- Administer, support and secure Microsoft 365 services (i.e., Outlook Online, SharePoint Online, Project Online,

OneDrive, Teams, etc.)
- Support client usage of Office 365 services, software, and apps
- Support Internet Information Services (IIS) based tools/utilities and websites
- Stay informed and notify relevant staff of new functionality and improvements coming to Microsoft 365
- Stay informed of new vulnerabilities relating Microsoft 365 and work collaboratively with the IT Security lead
- Work collaboratively to plan, implement, and support a disaster recovery environment
- Liaise with support vendors
- Producing of publicly accessible Teams meetings; this may include after-hours sessions such as board meetings
- Develop and deliver training resources for the Microsoft 365 suite
- Resolve IT tickets; troubleshoot with team; research and development where needed
- Maintain required certification

**Qualifications**:

- _Education and experience:_
- Bachelor’s degree (B.Sc.) or diploma in computer technology (preferred)
- Microsoft Certified Solutions Associate (MCSA) - Office 365 or Microsoft Certified Solutions Expert (MCSE) (preferred)
- Knowledge of Microsoft SharePoint and PowerShell with a strong understanding of Cloud based systems such as Microsoft 365, Microsoft SQL and Microsoft Project Server experience an asset.
- Experience supporting webservers, back-end servers, Azure AD, and Active Directory o Experience with supporting Windows client and server operating systems
- Windows client/server hardening (security vulnerability awareness) would be an asset
- Knowledge and experience planning and implementing enterprise migrations
- _Communications and interpersonal skills _
- Excellent written and verbal communication skills
- Ability to work cooperatively and harmoniously with all organizational staff, management, and vendors
- Demonstrated professionalism and respect for privacy in dealing with sensitive and confidential employee and student information.
- _Organization and time management_
- Demonstrated organizational and time management skills with the ability to multi-task and prioritize duties in a fast-paced environment
- Strong desire to stay informed of new initiatives
- High degree of initiative o Strong problem-solving skills
- A valid MB driver’s license and a reliable vehicle is required
- Ability to climb a ladder is required
- Ability to lift/carry at least 20 pounds
- External applicants, upon hire, must supply a Criminal Record Search and a cleared Child Abuse Registry check

**Salary**: $62,970.00-$73,844.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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