Cannabis Retail Supervisor

6 months ago


Waterloo, Canada Reserved Cannabis Full time

Expert-level**Full availability needed to be considered for the position **

**What Makes You Stand Out**:

- Excellent at building genuine connections with customers and ensuring they have a memorable experience.
- Flexible availability, including evenings and weekends, and a positive attitude towards supporting both customers and team members.
- Strong interpersonal skills and ability to communicate effectively.
- Reliable and accountable, with the capability to stay calm under pressure.
- Open to feedback and coaching, with a commitment to integrity and personal responsibility.
- Expert-level knowledge of cannabis, accessories, and consumption methods.
- An eagerness to expand exprience in a regulatory environment.

**Day-to-Day Responsibilities**:

- Adhere to all regulations set by the Alcohol and Gaming Commission of Ontario and follow standard operating procedures.
- Demonstrate extensive knowledge of cannabis and provide individualized experiences that exceed expectations.
- Drive sales across different product categories and attract new and returning customers.
- Welcome guests to the store, check identification and ensure they are safe to enter.
- Handle difficult situations with customers professionally and compassionately.
- Maintain the store's appearance by cleaning, restocking, organizing, and following merchandising plans.
- Assist in protecting assets and preventing losses by reporting any suspicious incidents to management.
- Pay close attention to detail to ensure accuracy in inventory management and customer satisfaction.
- Assist with visual merchandising and product displays
- Handle cash transactions and ensure accuracy in cash management

**Requirements**:

- Must have CanSell certification or be willing to obtain it.
- Understanding of terpenes, cannabinoids, and the effects of cannabis, and the ability to communicate this to customers effectively.
- Minimum of 2 years of retail customer service experience, preferably in a fast-paced, knowledge-driven environment, with bonus points for experience in a regulated industry.

**Job Types**: Full-time, Part-time

**Salary**: $16.55-$19.25 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend

Supplemental pay types:

- Tips

Application question(s):

- How many hours are you looking for? What days can you **not** work?
- What degree of cannabis expert are you (Beginner, Mid, Expert level)

**Education**:

- Secondary School (required)

**Experience**:

- Cannabis: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Waterloo, ON N2T 0A8 (required)

Work Location: In person



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