Customer Care Supervisor

4 weeks ago

Brampton, Canada TFI Canada Full time

Customer Care Supervisor

We are looking for an experienced Contact Center Supervisor to provide excellent customer service and to promote the idea of the "perfect serving" throughout the organization. The goal is to keep our Customer Care department running in an efficient and profitable manner by increasing first call resolution, customer satisfaction, loyalty and retention in order to meet our customer's expectations.

Core Competencies
- Customer Service Orientation
- Excellent Communication
- Analytical Thinking
- Problem Solving

**Responsibilities**:

- Responsible for supervising the successful day to day running of the Customer Care Department
- Help improve our customer's service experience, targeting first call resolution.
- Take ownership of customers issues and follow problems through to resolution.
- Help develop or improve service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Help mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Help control resources and utilize assets to achieve qualitative and quantitative targets.

**Qualifications**:

- University Degree or College Diploma in Business Administration or a related field.
- Minimum 1 year experience working as a Team Lead or Supervisor
- Working knowledge of customer service software, databases and tools; experience with workforce planning is an asset
- Proven success in handling escalations
- Ability to think strategically and to lead
- Strong client-facing and communication skill
- Knowledge of and demonstrated ability in corporate core competencies including teamwork, initiative, accountability, and flexibility/adaptability.
- Superior verbal, written and interpersonal communication skills.
- Strong organizational, analytical, and research skills while demonstrating good judgement and attention to detail.
- Demonstrated problem solving and sense of urgency.
- Strong time management, multi-tasking, and prioritization skills.
- High level of proficiency with Microsoft Office suite.
- Working experience with food equipment an asset.

**Benefits**:

- Dental care
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Brampton, ON L6T 5M4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Supervisor of Care

    1 month ago

    Brampton, Canada Regional Municipality of Peel Full time

    **Job Description**: **Supervisor of Care** **Health Services - Long Term Care** **Status**:Regular Full Time **Salary Range**:$96,785 - $120,979 per annum plus comprehensive benefits **Work Mode**:Onsite **Location**: Peel Manor LTC, 525 Main St N, Brampton, ON **Hours of Work**:35 hours per week (flexibility required to meet operational...

  • Supervisor of Care

    4 weeks ago

    Brampton, Canada Regional Municipality of Peel Full time

    **Job Description**: **Supervisor of Care** **Health Services - Long-Term Care** **Contract Full-Time; Duration: 13 Months** **Care. Compassion. Love. Respect.** The Long-Term Care Division requires staff to provide person-centered care to our residents and families following the Butterfly Model of Care. This will ensure high levels of emotional...

  • Customer Service Supervisor

    1 week ago

    Brampton, Canada Automann Canada Full time

    **Job description** Automann Heavy Duty Canada is a family-run and customer-focused, leading distributor of HD truck and trailer parts since 1994. We sell to regional warehouse distributors, truck/ trailer dealers and specialty repair shops throughout the US, Canada and abroad. With more than 40,000 active parts across 17 categories from Body and Cabin...

  • Customs Processing Supervisor

    1 month ago

    Brampton, Canada Speedy Transport Group Inc. Full time

    Speedy Transport is an LTL carrier specializing in Canada to USA transportation and logistics for Canada, USA, Ontario, Quebec and North America. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to be one of central Canada’s premier carriers. We are seeking energetic and outgoing individuals for the...

  • Assistant Supervisor

    2 weeks ago

    Brampton, Canada Family Day Care Services Full time

    25 Wardsville Dr, Brampton, ON L6Y 0C1, Canada Req #1325 Friday, May 10, 2024 Work with us at Family Day! Put your training, experience and passion for quality Child Care and Early Learning to work at Family Day Position Available: Assistant Supervisor, Contract Full Time Start Date : August 16, 2024 End Date : June 30, 2025 About Family Day:...

  • Assistant Supervisor

    1 week ago

    Brampton, Canada Family Day Care Services Full time

    Family Day Offers: Competitive compensation Generous vacation, sick leave and medical appointments Child Care discount Discounted GoodLife memberships Training & professional development funding Potential for career growth Employee referral bonus A positive and diverse work environment Job Purpose: Reporting to the Centre Supervisor the...

  • Customer Service Supervisor

    2 weeks ago

    Brampton, Canada Automann Canada Full time

    **Job description** Automann Heavy Duty Canada is a family-run and customer-focused, leading distributor of HD truck and trailer parts since 1994. We sell to regional warehouse distributors, truck/ trailer dealers and specialty repair shops throughout the US, Canada and abroad. With more than 40,000 active parts across 17 categories from Body and Cabin...

  • Customer Service Supervisor

    2 weeks ago

    Brampton, Canada Automann USA Full time

    **Job description** Automann Heavy Duty Canada is a family-run and customer-focused, leading distributor of HD truck and trailer parts since 1994. We sell to regional warehouse distributors, truck/ trailer dealers and specialty repair shops throughout the US, Canada and abroad. With more than 40,000 active parts across 17 categories from Body and Cabin...

  • Home Support Supervisor

    1 month ago

    Brampton, Canada Spectrum Health Care Full time

    Company Description We are hiring a **Registered Practical Nurse (RPN)** as full time **Home Support Supervisor** to work with our clients in **Brampton **and surrounding areas (including North Etobicoke, Malton, Bolton, Caledon) The **Home Support Supervisor** leads a team of Personal Support Workers (PSWs) in the field, providing ongoing training,...

  • Cook Child Care Centre

    3 days ago

    Brampton, Canada FAMILY DAY CARE SERVICES Full time

    _**Put your training, experience and passion for quality Child**_ - **Care and Early Learning to work at Family Day**_ **Position Available**: Cook, Permanent Part Time - 5 hours per day **Location**: Holy Spirit, Brampton **Start Date**: March 16, 2023 **About Family Day**: Family Day Care Services is a non-profit, charitable organization with a long...

  • Assistant Supervisor

    2 weeks ago

    Brampton, ON, Canada Family Day Care Services Full time

    25 Wardsville Dr, Brampton, ON L6Y 0C1, Canada Req #1325 Friday, May 10, 2024 Work with us at Family Day! Put your training, experience and passion for quality Child Care and Early Learning to work at Family Day Position Available: Assistant Supervisor, Contract Full Time Start Date : August 16, 2024 End Date : June 30, 2025 About Family Day: ...

  • A5-program Supervisor

    6 days ago

    Brampton, Canada PLASP Child Care Services Full time

    **Location**: St. Joachim CS **Address**:435 Rutherford Road N, Brampton, ON, L6V 3V9 **Component**: After School Program - School Age Children **Total Hours Per Day**: 2.5 **Education**:Registration with the College of ECE is required **PROGRAM SUPERVISOR - BEFORE SCHOOL AND/ OR AFTER SCHOOL PROGRAMS** PLASP Child Care Services is a charitable...

  • Customer Care Representative

    1 month ago

    Brampton, Canada Speedy Transport Group Inc, Full time

    **Overview**: Speedy Transport Group Inc. is an LTL carrier specializing in Canada to USA transportation and logistics for Canada, USA, Ontario, Quebec and North America. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport Group Inc. has grown to be one of central Canada’s premier carriers. We are seeking an...

  • Customer Care Specialist

    1 month ago

    Brampton, Canada TFI Canada Full time

    Customer Care Specialist The Customer Care Specialist, under the direction of the Customer Care Manager, will primarily be responsible for providing customer support in a high-volume call centre. This position is accountable for accurate entry of service work orders and parts orders, understanding equipment requirements and troubleshooting, arranging of...

  • Customer Care Representative

    4 weeks ago

    Brampton, Canada Speedy Transport Group Inc. Full time

    **Speedy Transport Group Inc.** started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals along the Windsor-Quebec City 401 corridor, with a fleet of over 450...

  • Program Supervisor

    10 hours ago

    Brampton, Canada PLASP Child Care Services Full time

    **Location**: Red Willow ELCC **Address**:80 Redwillow Rd., Brampton, ON, L6P 2B1 **Component**: ELCC (Toddler or Preschool Room) **Total Hours Per Day**: 8hrs **Education**:Registration with the College of ECE (RECE) is required for this position **PROGRAM SUPERVISOR - **EARLY LEARNING AND CHILD CARE CENTRE** PLASP Child Care Services is a charitable...

  • Customer Care Representative

    4 weeks ago

    Brampton, Canada National Institute Full time

    **About us** National Institute is a Registered Private Career College with Ontario Ministry of Training, Colleges & Universities in Brampton, ON. We are professional, fast-paced, customer-centric and our goal is to train job ready graduates. Our team is highly motivated and passionate about the work they do and the impact they have on changing the lives of...

  • A8-acting Program Supervisor

    6 days ago

    Brampton, Canada PLASP Child Care Services Full time

    **Location**: St. Kevin ELCCC **Address**:103 Malta Ave., Brampton **Component**: ELCCC **Total Hours Per Day**: 8 (Split Shift 7:00 AM-11:00 AM & 2:00 PM -6:00 PM) **Education**:Registration with the College of ECE (RECE) is required for this position **Contract End Date**: March 28, 2025 **PROGRAM SUPERVISOR - **EARLY LEARNING AND CHILD CARE...

  • Representative, Customer Care

    1 week ago

    Brampton, Canada SPEEDY TRANSPORT GROUP Full time

    **About Us**: Speedy Transport Group Inc. is a family-owned, LTL focused distribution company which was founded in 1941. Over the decades we have continued to adapt and align ourselves with the changes in client needs, as well as grow alongside innovation technology. In addition to LTL transportation, we offer our clients additional services such as, North...

  • A8-tb-acting Program Supervisor

    5 days ago

    Brampton, Canada PLASP Child Care Services Full time

    **Location**: Whaley's Corners P.S. **Address**:140 Howard Stewart Rd., Brampton **Component**: ELCCC **Total Hours Per Day**: 8 (Weekly rotating shifts 7:30 AM - 4:30 PM OR 8:00 AM - 5:00 PM) **Education**:Registration with the College of ECE (RECE) is required for this position **Contract End Date**: August 29, 2025 **PROGRAM SUPERVISOR - **EARLY...