Customer Care Specialist

2 weeks ago

Brampton, Canada TFI Canada Full time

Customer Care Specialist

The Customer Care Specialist, under the direction of the Customer Care Manager, will primarily be responsible for providing customer support in a high-volume call centre. This position is accountable for accurate entry of service work orders and parts orders, understanding equipment requirements and troubleshooting, arranging of necessary technical service, and coordination of technician work schedules. The Customer Care Specialist must be customer service oriented, an excellent and proactive communicator, and possess a highly developed sense of urgency.

Core Competencies
- Customer Service Orientation
- Excellent Communication
- Analytical Thinking
- Problem Solving

**Responsibilities**:

- Provide customer support by addressing customer questions, problems, specific requirements, or requests.
- Troubleshoot equipment problems/issues customers are experiencing.
- Coordinate service appointments with Dispatch Coordinator.
- Manage, coordinate, and follow up on return with parts service.
- Complete Return Materials Authorization documentation.
- Work with Strategic Account Managers, Service Managers, and Billing personnel to address concerns/issues from customers.
- Respond to complaints with thoroughness and accuracy.
- Liaise with Purchasing & Inventory Department regarding shipping, part availability, service quotes, pricing, and parts' returns.
- Perform other duties as assigned.

**Qualifications**:

- College Diploma in Business Administration or a related field.
- Minimum 1 year experience working in a call centre or customer service environment.
- Knowledge of and demonstrated ability in corporate core competencies including teamwork, initiative, accountability, and flexibility/adaptability.
- Superior verbal, written and interpersonal communication skills.
- Strong organizational, analytical, and research skills while demonstrating good judgement and attention to detail.
- Demonstrated problem solving and sense of urgency.
- Strong time management, multi-tasking, and prioritization skills.
- High level of proficiency with Microsoft Office suite.
- Working experience with food equipment an asset.

**Job Types**: Full-time, Seasonal
Contract length: 7 months

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- Paid time off
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service (preferred)

Work Location: In person

Application deadline: 2023-03-31

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