Service Manager
2 weeks ago
**Responsibilities**:
- Manage a Service Department to achieve sales, profits and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships.
- Ensure high quality service and repairs are provided to customers.
- Direct and schedule daily activities of all service staff.
- Establish processes & standards to ensure customer satisfaction and efficient operations.
- Review completed jobs for quality control purposes.
- Handle customer inquires and or complaints.
- Act as liaison with factory representatives.
- Guide and evaluate performance of service department staff.
- Conduct regular meetings with department staff to review goals, suggestions and/or concerns.
- Follow all company and manufacturer policies, directives and procedures.
- Ensure staff compliance with required health and safety regulations.
- Maintain inventory of service vans and parts area
- Shipping and Receiving of parts
- Perform repairs when needed
- Perform additional duties as required
**Requirements**:
- Minimum of 2 years experience in equipment or automotive repair (e.g. Technician, Shop Foreman or manager).
- Strong decision making and multitasking abilities.
- Effective administrative and management capabilities.
- Conduct annual performance evaluations one to one with subordinates
- Detail oriented
- Excellent interpersonal, communication and computer skills.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you reliably commute by car to the Richmond B.C. area?
**Education**:
- Secondary School (preferred)
**Experience**:
- Management: 4 years (preferred)
Work Location: In person
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