Service Manager

2 weeks ago


Richmond, Canada Bunzl Cleaning & Hygiene Supplies Full time

**Responsibilities**:

- Manage a Service Department to achieve sales, profits and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships.
- Ensure high quality service and repairs are provided to customers.
- Direct and schedule daily activities of all service staff.
- Establish processes & standards to ensure customer satisfaction and efficient operations.
- Review completed jobs for quality control purposes.
- Handle customer inquires and or complaints.
- Act as liaison with factory representatives.
- Guide and evaluate performance of service department staff.
- Conduct regular meetings with department staff to review goals, suggestions and/or concerns.
- Follow all company and manufacturer policies, directives and procedures.
- Ensure staff compliance with required health and safety regulations.
- Maintain inventory of service vans and parts area
- Shipping and Receiving of parts
- Perform repairs when needed
- Perform additional duties as required

**Requirements**:

- Minimum of 2 years experience in equipment or automotive repair (e.g. Technician, Shop Foreman or manager).
- Strong decision making and multitasking abilities.
- Effective administrative and management capabilities.
- Conduct annual performance evaluations one to one with subordinates
- Detail oriented
- Excellent interpersonal, communication and computer skills.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you reliably commute by car to the Richmond B.C. area?

**Education**:

- Secondary School (preferred)

**Experience**:

- Management: 4 years (preferred)

Work Location: In person



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