Manager, Customer Service

4 weeks ago

Richmond, Canada Skyservice Business Aviation Full time

**SKYSERVICE BUSINESS AVIATION**

Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

**SUMMARY OF RESPONSIBILITIES**:

- General staff management/coaching/oversight;
- Prepare and manage the Customer Service scheduling requirements;
- Responsible for the completion of occurrence report investigations and closings in accordance with the SMS guidelines;
- Manage the customer interface;
- Resolve customer issues within level of delegated authority;
- Proactively promote and sell FBO services;
- Direct / Indirect feedback - including follow-ups with customers;
- Ensure the billing of deicing fees, catering, landing fees, hanger, fuel ramp and any other services as required to the appropriate customer;
- Prepare and deliver to department any necessary memorandums, protocols and procedures (i.e. Security, invoicing, etc);
- Participate in regular meetings, providing support and feedback to the Customer Service team;
- Facilitate efficient and customer-focused arrivals and departures of customers;
- Maintain effective communication and coordination between customers, lineservice crew, CSRs, and management as required;
- Greet and assist flight crews with fuel requests, hotel reservations, catering, limo/shuttle arrangements, and other ground support requirements;
- Work closely with lineservice and pilots ensuring that all customer service needs are met, promoting cohesive communication;
- Maintain, monitor and update the Aircraft Entry Log and advise line service crew accordingly;
- Maintain two-way communication with incoming aircraft by utilizing ground-air radio;
- Resolve concerns from staff, crew, and/or guests.

**QUALIFICATIONS AND SKILLS REQUIRED**:

- A minimum of 5 to 7 years’ experience in a discerning customer service environment;
- Completion of secondary school is an asset
- Several years of related customer service experience with increasing levels of responsibility in a fast paste environment is an asset;
- Excellent communication skills;
- Strong organizational skills, resourceful;
- Proactive, having the ability to understand customers’ needs;
- Ability to work under pressure in a fast paced environment;
- Ability to consistently provide a positive attitude while working in a group;
- Strong knowledge of Microsoft Office Products and Internet Explorer;

  • Customer Service Representative

    2 weeks ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Representative

    3 weeks ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Residential Customer Service Representative

    3 weeks ago

    Richmond, Canada Ashton Service Group Full time

    **About Us** Ashton Mechanical Group is growing! We are currently hiring for **Customer Service Representatives** to join our growing **Residential Team**! As a Customer Service Representative, you will deliver the most efficient, highest quality customer experiences in our front line/dispatch team. You will promote customer satisfaction by converting...

  • Residential Customer Service Representative

    3 weeks ago

    Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Starting hourly wage range of $21-$23, negotiable based on education and experience - Incentive and bonus plans - 2-weeks paid vacation to start - Extended health and dental benefits - 5% RRSP matching available after 1 year of employment - Lunch subsidy - Paid training to support continuous growth and to encourage promotion and...

  • Residential Customer Service Representative

    1 day ago

    Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Starting hourly wage range of $21-$23, negotiable based on education and experience - Incentive and bonus plans - 2-weeks paid vacation to start - Extended health and dental benefits - 5% RRSP matching available after 1 year of employment - Lunch subsidy - Paid training to support continuous growth and to encourage promotion and...

  • Customer Service Manager

    1 month ago

    Richmond Hill, Canada Amico Full time

    **Customer Service Manager**: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 9 manufacturing facilities employing over 1100 people across North America. We offer many opportunities for advancement within the Amico Group of Companies, along with a...

  • Customer Service Manager

    1 month ago

    Richmond Hill, Canada Amico Corporation Full time

    **Customer Service Manager**: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 9 manufacturing facilities employing over 1100 people across North America. We offer many opportunities for advancement within the Amico Group of Companies, along with a...

  • Customer Service Manager

    2 months ago

    Richmond Hill, Canada Amico Accessories Full time

    **Customer Care Manager**: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 6 manufacturing facilities employing over 750 people across North America. We offer many opportunities for advancement within the Amico Group of Companies, along with a...

  • Customer Service Manager

    2 months ago

    Richmond Hill, Canada Amico Full time

    Join our team at Amico Corporation, a global leader in medical equipment manufacturing, and embark on a journey of personal and professional growth. With nine manufacturing facilities and over 1100 employees across North America, we offer an environment ripe for career advancement.Position: Customer Service ManagerSummary:We are seeking an adept Customer...

  • Customer Service Manager

    5 days ago

    Richmond Hill, Canada Amico Full time

    Join our team at Amico Corporation, a global leader in medical equipment manufacturing, and embark on a journey of personal and professional growth. With nine manufacturing facilities and over 1100 employees across North America, we offer an environment ripe for career advancement.Position: Customer Service ManagerSummary:We are seeking an adept Customer...

  • Customer Service Representative

    6 days ago

    Richmond Hill, Canada Service Ontario - Richmond Hill Full time

    This position requires nearly full-time availability at times. Please indicate your keyboarding speed and whether you live in Richmond Hill. Please be advised that this is not a government position. The Richmond Hill ServiceOntario office is a privately owned small business -- not a government office. Availability must include Mondays, Tuesdays,...

  • Customer Service Manager

    2 months ago

    Richmond Hill, ON, Canada Amico Group of Companies Full time

    Customer Service Manager: Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 9 manufacturing facilities employing over 1100 people across North America. We offer many opportunities for advancement within the Amico Group of Companies, along with a...

  • Customer Service

    2 weeks ago

    Richmond, Canada TEXTILE TRIMMINGS Full time

    **Job Posting: Full Time In-House Customer Service Representative** About Us: For 75 years, Textile Trimmings has been at the forefront of wholesale distribution, specializing in decorative hardware, motorization, and workroom supplies. Serving the Interior Design Industry, our legacy is built on excellence. Role Overview: Join us as a Full Time In-House...

  • Customer Service

    1 week ago

    Richmond, Canada TEXTILE TRIMMINGS Full time

    **Job Posting: Full Time In-House Customer Service Representative** About Us: For 75 years, Textile Trimmings has been at the forefront of wholesale distribution, specializing in decorative hardware, motorization, and workroom supplies. Serving the Interior Design Industry, our legacy is built on excellence. Role Overview: Join us as a Full Time In-House...

  • Customer Service Manager

    3 days ago

    Richmond, Canada Lekon Logistics and Trading Co. Ltd Full time

    Education: College/CEGEP - Experience: 3 years to less than 5 years - Business administration and management, general - Logistics, materials, and supply chain management **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales -...

  • Customer Service

    1 month ago

    Richmond, Canada Montalco Custom Cabinets Full time

    We are looking for a driven individual to fill our Customer Service position. This individual should be well organized and good with time management. We are willing to train but experience in customer service, cabinetry, and MS Office (Outlook, Excel, Word) is an asset. We are an established Kitchen cabinet manufacturer located in Richmond BC with over 50...

  • Customer Service

    1 week ago

    Richmond Hill, Canada LAFARGE CANADA INC Full time

    **Objective & Overview** Responsible for the sales support and transportation needs of the Innocon market area. This role strives for Innocon’s customer orientation vision: “Best in the GTA”. Ensures effective order-taking, and dispatch are performed. Provides direct management of the customer service representatives (CSR), and dispatcher Supervisors...

  • Customer Service

    2 months ago

    Richmond, Canada Montalco Custom Cabinets Full time

    We are looking for a driven individual to fill our Service Coordinator position. This individual should be well organized, good with time management, and able to work in a fast paced environment. We are willing to train but experience in customer service, cabinetry, and MS Office (Outlook, Excel, Word) is an asset. We are an established Kitchen cabinet...

  • Customer Service Manager

    5 hours ago

    Richmond, Canada Lekon Logistics and Trading Co. Ltd Full time

    Education: College/CEGEP - Experience: 3 years to less than 5 years **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to be sold - Implement price and credits policies - Develop and implement...

  • janitorial services manager

    1 month ago

    Richmond, Canada A Best Grease Trap Service Ltd. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingJanitorial service companyTasksEstablish or implement policies and procedures for staffManage contracts for advertising or marketing strategiesHire, train and supervise staffAddress customers' complaints or concernsPlan, organize, direct, control and evaluate daily...