Client Care Coordinator

6 months ago

Surrey, Canada MD Wellness Solutions Full time

**Client Care Coordinator**

**MD Wellness Solutions** is hiring a full-time Client Care Coordinator to join our collaborative multi-disciplinary team who believes that every client deserves a highly personalized experience with exceptional results. Since 2012, MD Wellness has built a reputation as a physician-led provider of aesthetic treatments. We are known for our customized care plans, elevated levels of service, and personalized follow-up. Our goal is to ensure every client feels seen and heard and in-choice of their care plans, particularly clients who want a voice/agency in their care plan.

This role is for 4 - 5 days per week.

The shifts for this role alternate between the follow:
9 a.m. - 5 p.m.

11 a.m. - 7 p.m.

One shift of 12-8 shift weekly

1 Saturday per month.

July and August: No Saturdays and the clinic is also closed the Friday of all long weekends.

(4 day long weekend).

**Role Overview and Opportunities**:
You will value attention to detail, demonstrate a high level of curiosity that allows you to be continuously open to improvements and you will highly prioritize self-care in presenting your personal best to each client and colleague. From scheduling, greeting, photography, credentialing, educating, product selection to follow-up, you are highly focused on forming a relationship with each client.

In this role, 25% of your time (approximately 1 day/week) is spent on schedule management, confirming appointments, making outbound retention calls, and ensuring the client schedule is optimized to service providers and clinic capacity.

**Responsibilities**:

- Deliver exceptional customer service through all client interactions with a focus on building lasting relationships and elevating the MD Wellness client experience. Every call and interaction matters.
- Be the first point of contact to welcome clients and help guide them through their visit; check-in, in-take, outlining appointment flow and what to expect, assist service providers with photography, product selection, wrapping bagging, and retail sales.
- Follow, improve, and streamline all administrative procedures with the goal being a seamless, elevated experience for each client.
- Excellent phone skills and ability to manage three (3) phone lines.
- Understand, execute, and follow clinic processes and protocols.
- Demonstrate professionalism, exceptional communication and conflict resolution skills, dependability, diplomacy, and an excellent attendance record.
- Manage time and resources effectively and efficiently in a self-directed manner. Always strive to improve clinic flow, client experience, and best results.
- Be self-directed and contribute to a high-performance team with confidence, vision, and a mindset of continuous improvement.
- Participate in educational events and training opportunities for ongoing growth and development.

**Qualifications**:

- Minimum 2 (two) years experience in medical/aesthetic/spa reception or customer-facing role.
- Knowledge and experience with scheduling software and basic Excel.
- Proven ability to establish rapport, build long-lasting relationships, and create a welcoming atmosphere.
- Work habits include a high level of accuracy, efficiency, and focused organizational skills.
- Experience in conducting introductory client consultations by phone, virtually, and in person.
- Experience in retail sales, point-of-sale, and invoicing.
- Knowledge and a proven track record of sales with medical-grade skin care including ZO SkinHealth, SkinCeuticals, EltaMD Sunscreens, Vivier, and SkinMedica.
- Experience with using before and after photography.
- Experience with event planning, social media management, and e-newsletter communications
- Previous experience with Accuro and Jane app is an asset.
- Proven track record for setting and meeting goals.
- Able to prioritize and manage time efficiently.
- Attention to detail with patient confidentiality, medical information, safety, procedures, and protocols.
- Proven initiative and solution-oriented mindset.
- Strong verbal, computer, and written communication skills.

**We Offer**:

- A supportive and enriching work environment with opportunities for professional development. We appreciate feedback and continuously look for areas in which we can improve.
- A bright, modern clinic with 6 treatment rooms in South Surrey at Morgan Crossing, a thriving lifestyle centre filled with premiere shops and services.
- Extended health benefits including dental and vision.
- Periodic incentives (profit sharing).
- Career development and training via in-clinic training and from industry partners so that you can continue to grow and contribute in your position.
- Employer-paid learning opportunities.
- A highly cohesive team dedicated to bringing out the best in each other.
- 3 weeks vacation per year.
- Access to cosmetic treatments including complimentary services and staff pricing on skin care products.
- Free parking.

**About Dr. Tkatch**:
Dr. Tkatch is a le

  • Client Care Coordinator

    4 weeks ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    We are seeking a Relief Full-time Client Care Coordinator to join our team in Surrey, B.C. to oversee and provide clinical leadership, guidance, and support to staff and act as a clinical resource to the interprofessional team. The ideal candidate will have current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the...

  • Client Care Coordinator

    5 months ago

    Surrey, Canada Vitality Collective Inc Full time

    We are seeking a dedicated and compassionate Client Care Coordinator to join our team at Vitality Collective who is aligned with our values of professionalism, inclusivity, compassion, and confidentiality. As a Client Care Coordinator, you will play a crucial role in ensuring the smooth and efficient operation of our clinic by providing exceptional...

  • Client Care Coordinator

    4 weeks ago

    Surrey, Canada Swift Health Full time

    Swift Health is currently seeking a dedicated and tech-savvy **Care Coordinator** to join our dynamic team. This **in-person** position is based at our Surrey office located at **10090 152 Street Surrey**. As a prominent provider of allied health services across the lower mainland in BC, Swift Health boasts a team of skilled professionals, including...

  • Client Care Coordinator

    3 months ago

    Surrey, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $49.20 - $67.08 / hour Job SummaryFraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in...

  • Client Care Coordinator, Surrey Pre-trial Services

    6 months ago

    Surrey, Canada PHSA Full time

    **Client Care Coordinator** BC Mental Health & Substance Use Services Surrey, BC **What you’ll do** - Coordinate client care related activities and provide leadership in the planning and implementation of innovative and creative approach for the delivery of service. Promote quality of care by consulting and collaborating with interdisciplinary team...

  • Client Care Coordinator

    2 months ago

    Surrey, British Columbia, B3R, Halifax region, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $49.20 - $67.08 / hour Job SummaryFraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in...

  • (RN/ RPN)

    2 months ago

    Surrey, British Columbia, B3R, Halifax region, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $49.20 - $67.08 / hour Job SummaryFraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities....

  • Client Services Representative

    2 weeks ago

    Surrey, Canada MedPro Respiratory Care Full time

    **Job Summary** **Duties** - Analyze customer needs and provide appropriate solutions or escalate issues as necessary. - Utilize software tools to track interactions, schedule appointments and manage customer accounts. - Collaborate with team members to improve processes and enhance customer satisfaction. - Maintain up-to-date knowledge of our products,...

  • Clinical Care Coordinator

    4 weeks ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    Job SummaryFraser Health is a leading healthcare provider in British Columbia, Canada, serving over 2 million people in Metro Vancouver and the Fraser Valley. We are seeking a skilled Clinical Care Coordinator to join our team in Surrey, B.C. The ideal candidate will have a strong background in nursing and experience in supervising and coordinating patient...

  • Clinical Care Coordinator

    1 month ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    Job SummaryFraser Health is a leading healthcare provider in British Columbia, Canada, serving over 2 million people in Metro Vancouver and the Fraser Valley. We are seeking a skilled Clinical Care Coordinator to join our team in Surrey, B.C. The ideal candidate will have a strong background in nursing and experience in supervising and coordinating patient...

  • Client Support Coordinator

    1 month ago

    Surrey, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Client Support Coordinators play a vital role in ensuring the well-being and independence of our clients in Surrey, Canada. As a Client Support Coordinator, you will provide essential care and support to clients, enabling them to live safely and with dignity.Key Responsibilities:Assist clients with personal hygiene, dressing, and mobility.Provide support...

  • (RN/RPN) Resident/Client Care Coordinator

    7 months ago

    Surrey, Canada Fraser Health Full time

    Detailed Overview In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Resident/Client Care Coordinator provides clinical supervision, guidance and support to nursing and nursing support staff and coordinates clinical team members within the assigned unit(s). The...

  • Client Care Manager

    2 months ago

    Surrey, Canada Home Instead Full time

    **Client Care Manager - Help Seniors Age Gracefully and Lead with Heart!** Home Instead® is looking for a confident, charismatic, and organized leader to join our mission of enhancing the lives of aging adults and their families. As a **Client Care Manager**, you will take charge in creating positive, meaningful experiences for seniors and their families...

  • Care Team Coordinator Professional

    1 week ago

    Surrey, British Columbia, Canada Fraser Health Full time

    About This OpportunityWe are seeking a skilled and experienced Care Team Coordinator Professional to join our team at Fraser Health.This is a challenging and rewarding role that requires a strong background in nursing and excellent leadership skills. As a Care Team Coordinator, you will be responsible for supervising and providing work direction to staff,...

  • Clinical Care Coordinator

    4 weeks ago

    Surrey, Canada Fraser Health Authority Full time

    SummaryFraser Health is seeking a clinical care professional to join our team as a Resident/Client Care Coordinator. This role involves providing clinical supervision, guidance and support to nursing and nursing support staff, as well as coordinating clinical team members within the assigned unit(s). The successful candidate will have responsibility for the...

  • Patient Care Coordinator

    6 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $47.77 - $60.07 / hour Why Fraser Health?: Fraser Health continues to be recognized as one of BC's Top Employers - are you someone who is passionate about making a difference in the lives of others? Fraser Health is responsible for the delivery of hospital and community-based health services to over...

  • Pharmacy Supply Coordinator

    1 week ago

    Surrey, British Columbia, Canada Scott Care Pharmacy Full time

    About the RoleWe are seeking a highly organized and detail-oriented Pharmacy Supply Assistant to join our team at Scott Care Pharmacy.Job SummaryThe successful candidate will be responsible for maintaining prescription records, compounding and labeling pharmaceutical products, and managing routine office functions. They will also be required to supervise and...

  • Scheduling Coordinator

    6 months ago

    Surrey, Canada Care at Home Services Full time

    **Duties**: - Schedule and confirm appointments for clients and field staff - Coordinate with clients to reschedule appointments as needed - Provide exceptional customer support and address client/Staff inquiries or concerns - Maintain accurate records of appointments and client/Staff information - Utilize computerized scheduling software to manage the...

  • Care Management Coordinator

    5 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $49.20 - $67.08 / hour Why Fraser Health?: Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis...

  • Clinic Care Coordinator

    6 months ago

    Surrey, Canada Quartz Mind, Body, and Skin Clinic Full time

    **Client Care Coordinator** **About Quartz Mind Body + Skin Clinic** **Quartz Mind, Body + Skin Clinic aspires to be pioneers in the field of Aesthetic Medicine by creating a new blueprint for the Holistic integration of Naturopathic and Aesthetic Medicine. This multilayered blueprint serves as both the foundation for our next generation clinics as well as...