Overnight Corporate Travel Concierge

6 days ago

Toronto, Canada John Paul Full time

**About John Paul**

At John Paul and Service Concierge Canada, we pride ourselves on being the world leader in premium loyalty and customer engagement services. With a global reach across 40 countries and a growing team of dynamic and passionate individuals, we are committed to delivering exceptional experiences to our clients and their customers. Our unwavering dedication to excellence is rooted in our core values of trust, innovation, and reliability.

As we continue to expand and evolve, we are seeking talented and driven individuals who share our vision and can contribute to our success. Join our diverse and collaborative team to help shape the future of customer and employee loyalty and be a part of an award-winning company that truly values meaningful service beyond expectations.

**Why join us?**

John Paul is the world’s leader in premium concierge services. If you have a deep appreciation for luxury service, join us in the pursuit of excellence where you can expect things like:

- **A real open-door policy**- Even though we have employees across the globe, our senior leaders have their (virtual) doors open to everyone, ready to listen and support you.
- **Long-term support**- The average tenure for an employee at our company is five years. In an ever-changing job market, we are proud to celebrate our employees’ longevity here.
- Competitive salary, paid time off, eligible quarterly bonuses, and other incentives
- Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, and more)
- Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support
- Employee engagement events (in-person and virtual) all year-round
- Opportunity to develop your talent and grow within John Paul or ACCOR (our parent company) brands across the world
- Exclusive discount and travel programs with ACCOR Hotels and our preferred partners
- Receive an IATA card with additional travel benefits and discounts

**About The Overnight Bilingual Corporate Travel Concierge Role**

As an Overnight Bilingual Corporate Travel Concierge, you will focus on providing exceptional, high-touch service by assisting customers who call in for travel arrangements, dining, event planning, research, personal shopping, and more.

Upon being hired, you will participate in an 8-week paid training program held in-office, Monday to Friday from 9:00 AM to 5:00 PM. This program ensures you have all the tools and knowledge needed to excel in your role. After completing training, you will transition to your permanent schedule, including evenings and weekends, with two consecutive days off during the week.

**Enjoy Work Flexibility**

We're looking for travel enthusiasts who are available to start work between 9:30 PM - 11:00 PM to 6:30 AM - 8:00 AM with two consecutive days off during the week. The Overnight Bilingual Corporate Concierge position typically works remote; please be advised that its not a permanent arrangement and you may be asked to come to the office. The decision to allow for remote work is in the sole discretion of the the Company.

The salary for this role is $23.00 - $27.00 per hour (up to $56,160 annually, which includes an overnight shift differential). The Overnight Corporate Concierge position is fully remote; please be advised that you may be asked to visit the Toronto office for periodic software updates and training.

**Key Responsibilities**:

- Achieve the goals/metrics set by the Quality and Customer Experience Leaders.
- Provide Program Benefit Support for questions about membership benefits, reward point redemptions, and statement credits.
- Sharing insight/feedback received through interactions with the client members to the manager.
- Leverage John Paul's network of vendors and travel partners to book travel and fulfill requests.
- Build experiences that leverage direct/personal knowledge of the client’s personality and desires.
- Promote collaboration with team members, management, and sustain a respectful work environment.
- Adhere to company and client procedures and policies, including Dress Code, Respect in the Workplace, Attendance, and Punctuality.
- Any other duties that are assigned to drive to the vision, fulfill our mission and abide by the values of this organization.

**Job Qualifications**:

- **Minimum 1-year experience within a call center environment, preferably for a travel services provider, financial services organization, or a luxury brand.**Previous work experience in the Travel and hospitality industry is a plus.
- Bilingual in English and French is required; Must be proficient at communicating verbally and/or in writing English and French
- Have flexibility in work schedule to work overnight and/or weekends with two consecutive days off per week
- Possess an exemplary positive attitude; is passionate about offering unparalleled customer service and excels in maintaining excellent associate relations
- Excellent org

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