Slot Technician, Pt

6 months ago

Ottawa, Canada Hard Rock International (USA), Inc. Full time

Overview:
Reporting to the Slot Technician Manager or designate, the Slot Technician is responsible for creating a memorable experience for our patrons by maximizing uptime of the machines with preventative maintenance and quickly and accurately repairing slot machines as needed.

**Responsibilities**:

- Supports the excitement on the gaming floor by assisting with new slot machine installs, software upgrades, theme conversions and slot machine moves.
- Assists with jackpot wins by ensuring slot machine integrity.
- Performs preventative maintenance on machines and casino equipment to ensure the integrity and proper functionality of casino equipment.
- Responsible for documenting, reporting and sharing information.
- Works under AGCO regulations and internal policies and procedures to ensure your compliance with all applicable laws, policies and procedures.
- Ensure the cleanness of their working areas and the gaming floor.
- Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
- Other duties as assigned
- Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- A Secondary School diploma or comparable combination of equivalent working experience and education with a background in electronics.
- 1+ years’ hands on working experience in a Slot Operations or Electronics area.
- Strong organizational, interpersonal, analytical, communication.
- Working knowledge of computer software packages and the ability to troubleshoot electronic equipment.
- Able to multitask, prioritize and manage time efficiently
- Able to take initiative to recommend projects, product improvements.
- An ability to work in a physically demanding area and be familiar with a high-volume, fast paced, shift work environment.
- The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS
- Professional
- Great attitude and team worker
- Strong organizational, interpersonal, analytical, and communication skills
- Must be able to communicate effectively with guests and other team members
- Must be able to work a varied schedule to include nights, weekends, and holidays
- Must have excellent oral and written skills
- Must be able to follow and enforce strict procedural guidelines maintained within the department

PHYSICAL DEMANDS
- The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Additional Details:

- Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member._
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act._
- #indeedottawa_

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