Part Time Weekend Concierge

2 months ago

Vancouver, Canada Stratawest for BCS1820 Full time

**1616 Bayshore Drive - BCS 1820**

Concierge Job Description

June 2023

**This is a part time position for the weekend morning shift and occasional availability to fill in at other times.**

**CONTEXT**

Concierge services are provided at 1616 Bayshore Drive, 24 hours a day, seven days a week. The concierge works as part of a professional team to:

- ensure that the premises at 1616 Bayshore Drive are secure and clean;
- provide or arrange for the ongoing maintenance and operation of building services, systems and equipment;
- assist residents in matters related to 1616 Bayshore Drive; and
- inform the head concierge and other concierge staff about ongoing matters at the end of each shift.

The concierge reports to the head concierge and takes direction from the head concierge on matters related to work assignment, shift allocation and day to day administrative responsibilities. The head concierge reports to the property manager. Concierge staff are welcome to discuss issues with or make recommendations to the property manager, as agent for the strata lot owners, if issues are not resolved directly with the head concierge.

The 1616 Bayshore Drive complex includes a retail component, a rental housing component, a day care and a large parkade which is used by members of the public, hotel patrons and the occupants of the complex including the strata corporation.

**QUALITIES AND SKILLS**

a) Communication skills. Written and verbal. Ability to write reports.

b) Reliability. Active listening skills.

c) Flexibility. Open to changes. Willing to learn.

d) Honesty and strong work ethic. Willing to follow procedures and instructions.

e) Organizational skills. Detail oriented.

f) Problem solving skills. Proactive.

g) Team player. Courteous.

h) Customer service skills.

**RESPONSIBILITIES**

**1. Security and Cleanliness**

The concierge must:
a) monitor security throughout the building by watching the surveillance cameras, observing movements into and out of the building and checking secure entry and exit points;
b) be present at the front desk except when an absence is authorized for a patrol, a delivery or a short break not to exceed fifteen minutes;
c) lock the front office door whenever absent from the front desk;
d) monitor the secure lock-up for all keys and fobs, recording the number and type of keys issued and the date or time for their return;
e) prepare an immediate report for the property manager when any keys or fobs are lost, stolen or missing;
f) conduct random patrols throughout the building (five patrols during the morning and afternoon shift, ten during the night shift), checking all areas of the property including the exterior;
g) record the date and time of patrols with explanatory notes as required in the concierge log;
h) record unusual incidents, issues or events in the concierge log;
i) report suspected criminal activity to the Vancouver Police Department immediately and record the police file number in the concierge log;
j) monitor cleaning services provided by National Building Maintenance and inform maintenance staff of issues requiring attention;
k) Monitor the fire alarm system and follow the appropriate procedures when the system warns through visual and audio signals about trouble.

l) record maintenance issues, complaints or observed deficiencies in the concierge log;
m) Dress appropriately for the position
- slacks, a dress shirt and a blazer are the standard uniform for employees;
n) attend to any minor cleaning issues in the main foyer or elevators.

**2. Building Services, Systems and Equipment - Operation and Maintenance**

The concierge must:
a) become familiar with building services, systems and equipment throughout the complex, including fire services, elevators, emergency generators, enter phones, surveillance videos, mechanical equipment, water, gas and electrical systems;
b) Read the logbook. Follow up on the logbook notes and instructions.

c) become familiar with location of mechanical, electrical and other maintenance rooms;
d) become familiar with emergency procedures and the parties to contact, if necessary, in response to particular emergencies;
e) attend to routine maintenance or servicing issues as appropriate;
f) contact the head concierge and trades or service personnel in the event of major malfunctions or emergencies;
g) provide access, as necessary, to trades and service personnel as scheduled or required;
h) ensure all keys are returned if any are issued to trades or service personnel;
i) report continuing operational or maintenance incidents, issues or events in the concierge log.

**3. Resident Relations**

The concierge must:
a) maintain cordial and respectful relations with all residents and their guests;
b) arrange bookings and maintain booking records for the Amenity Room;
c) collect fees and deposits for moving in, moving out and amenity room use;
d) place fees or deposits in secure location;
e) carry out any inspections required under the strat

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