Tribeca West Condominium Concierge

4 weeks ago

Ottawa, Canada OCSCC 961 Full time

CONCIERGE - Tribeca West
179 Metcalfe Street, Ottawa Ontario

Tribeca West is a vibrant condominium community located in downtown Ottawa. We are currently looking for a new concierge with impeccable communication skills who is confident, reliable, has great attention to detail, and loves working with people.

We offer a competitive compensation package that includes paid vacation, paid sick days, and an option to opt into a group benefits plan. The condominium offers support for your professional development, and provides opportunities for career progression, and encourages growth within the property management industry.

As the concierge you are the primary contact for the residents of Tribeca West. You would act as the liaison between management and the residents of the community. Enthusiastically engaging, and in some cases anticipating the needs of residents offers a one-of-a-kind community experience.

**Responsibilities will include**:

- Acknowledging and greeting all members of the community with professionalism and courtesy;
- Using creative thinking in meeting the individual needs of the community;
- Operating independently with mínimal supervision;
- Providing access control services to keep the community secure;
- Facilitating the receival of parcels and ensuring delivery to the residents;
- Maintaining a clean and organized workstation;
- Coordinating resident’s move in and move out elevator bookings;
- Promote and secure reservations of the common amenity spaces for private resident events;
- Providing administrative support;
- Maintaining control logs and data sheets;
- Assuring prompt and positive action on all resident questions and suggestions, as well as providing follow up to inquiries regarding the services and community issues;
- Other related duties as required.

**Qualifications**:

- Minimum two years prior customer service experience.
- Must be able to communicate in English, both spoken and written. French is desirable.
- Ability to read and interpret documents such as operating and procedural manuals.
- Strong organizational, decision-making and interpersonal skills required.
- Ability to multi-task and to work well under pressure.
- Ability to lift up to 20 pounds.
- Must be able to maintain a professional appearance that includes clean uniforms with name tags.

**Job Types**: Full-time, Permanent

**Salary**: $37,000.00-$42,000.00 per year

**Benefits**:

- Company events
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

COVID-19 considerations:
Residents are welcome to wear a mask. Staff are required to wear a mask upon request when entering a unit.

**Experience**:

- Customer service: 2 years (required)

Work Location: One location

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