Front Desk Receptionist at Busy Mma Club in Aurora
2 months ago
The front desk administrator at an MMA club is responsible for managing the day-to-day operations of the front desk area. This role requires excellent organizational and communication skills, as well as a strong understanding of the MMA industry.
Key responsibilities of a front desk administrator at an MMA club may include:
1. Greeting and assisting members and visitors: Welcoming members and visitors to the club, answering their inquiries, and providing information about the club's services, classes, and events.
2. Membership management: Handling membership inquiries, sign-ups, renewals, and cancellations. Maintaining accurate membership records and ensuring all necessary paperwork is completed.
3. Scheduling and class registration: Managing the club's class schedule and assisting members with class registration. Ensuring that classes are properly staffed and notifying members of any changes or cancellations.
4. Payment processing: Collecting membership fees, class fees, and any other payments from members. Ensuring accurate and timely processing of payments and maintaining financial records.
6. Facility management: Assisting with the maintenance and cleanliness of the club's front desk area. Coordinating with other staff members to ensure a safe and welcoming environment for members and visitors.
7. Marketing and promotions: Assisting with the implementation of marketing and promotional activities, such as distributing flyers, updating social media platforms, and promoting special events or offers.
8. Customer service: Providing exceptional customer service to members and visitors, addressing any concerns or issues in a professional and timely manner.
9. Team collaboration: Collaborating with other staff members, instructors, and trainers to ensure smooth operations and a positive member experience.
Qualifications and skills required for this role may include:
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Knowledge and passion for MMA and combat sports
- Proficiency in using computer software and office equipment
- Ability to handle cash transactions accurately
- Customer service-oriented mindset
- Attention to detail and ability to work in a fast-paced environment
- Flexibility to work evenings and weekends, as required by the club's schedule.
Overall, the front desk administrator plays a crucial role in creating a positive and welcoming atmosphere for members and visitors at an MMA club. They are responsible for ensuring smooth operations, managing memberships, and providing exceptional customer service.
**Job Type**: Part-time
Part-time hours: 15 per week
**Salary**: $16.00-$22.00 per hour
**Benefits**:
- Casual dress
- On-site gym
- On-site parking
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Aurora, ON L4G 3V6: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
Work Location: In person
Application deadline: 2023-11-11
Expected start date: 2023-11-23
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