Mma Club Seeks Front Desk Administrator

2 weeks ago


Aurora, Canada Fearless MMA Full time

Job Title: Front Desk Administrator - MMA Club

Job Description: We are seeking a dynamic and organized individual to join our team as a Front Desk Administrator at our MMA (Mixed Martial Arts) Club. As the first point of contact for members and visitors, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our facility.

**Responsibilities**:

- Greet and check-in members and visitors with a friendly and welcoming attitude.
- Answer phone calls and respond to inquiries in a professional manner.
- Provide information about our programs, classes, and membership options.
- Manage membership registrations, payments, and cancellations efficiently.
- Maintain a clean and organized front desk area, including managing inventory of office supplies.
- Schedule appointments for trainers, meetings, and facility use.
- Collaborate with the team to coordinate events, tournaments, and promotions.
- Support the management in preparing reports and handling administrative tasks as needed.
- Ensure compliance with safety regulations and enforce club policies.
- Handle complaints and resolve conflicts effectively, demonstrating exceptional customer service skills.

**Requirements**:

- Previous experience in a customer-facing role, ideally in the fitness or sports industry.
- Passion for MMA or combat sports, with a good understanding of the industry.
- Strong interpersonal and communication skills, both verbal and written.
- Excellent organizational skills and ability to multitask in a high-paced environment.
- Proficiency in using computer systems, including Microsoft Office Suite and booking software.
- Ability to adapt and remain calm under pressure while maintaining professionalism.
- Availability to work flexible hours, including evenings and weekends.
- First Aid/CPR certification is a plus.

**Job Type**: Part-time

Pay: $17.00-$21.00 per hour

Expected hours: 10 - 14 per week

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Application deadline: 2024-05-05
Expected start date: 2024-05-13



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