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Front Desk Receptionist

4 months ago

Aurora, Canada Aurora Athletic Club Full time

Director of First Impressions

**Mission Statement**:
To provide a welcoming, friendly and personable first impression to every potential client, member, vendor and partner of Aurora Athletic Club

**Summary**

**Key Responsibilities**
- Greeting visitors, ensuring they feel welcomed; log their attendance and ensure they are assisted accordingly.
- Answering main phone number and any incoming calls that don’t go directly to individual extensions
- Monitor exercise room scheduling and availability, as well as properly set up for member events/meetings and post-event clean-up/organization assistance if necessary
- Oversee reception area, maintaining organized, professional appearance
- Organize daily mail pick up, distribution
- Manage member correspondence/calling as necessary per the direction of the General Manager(s)
- Assist management with marketing and administrative duties, including but not limited to;
- Marketing; calling campaigns, mailings and act as backup for presentation and binding projects.
- Practices/Consultants: Typing mailings and proposals, including vendor letters, etc.
- Liaison with building management and maintenance personnel on requests, issues, inquiries
- Supervise member validation, when necessary
- Maintaining daily cleanliness of the reception desk, coffee bar area, free weight area
- Member experience champion and Company cheerleader
- Additional duties at the managers discretion

**Qualifications**
- Must enjoy interacting with people and thrive in a fast-paced team environment
- Strong Customer Service Orientation and Interpersonal skills
- Ability to prioritize and organize assigned tasks, completing projects under timelines, with accuracy

Regular Shift Duties:
Walk Floor regularly (Hourly at minimum) - spot check

Tidy Change Rooms/Class rooms

Laundry/Towel service

Organize/Replace dumbbell weights (If able)

Greet Members - ensure everyone checks in.

Spot check towel dispensers and cleaning fluid

Marketing/Call duties as per instructions

**Job Type**: Part-time

**Salary**: $16.55-$17.00 per hour

Expected hours: 25 per week

**Benefits**:

- On-site gym
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Morning shift

Supplemental pay types:

- Commission pay

Application question(s):

- Must be available to start at 5am

Work Location: In person

Expected start date: 2024-03-25