Flight Coordinator

2 weeks ago

SaintLaurent, Canada ACASS Canada Ltd. Full time

Do you have excellent customer service skills? Are you a strong communicator who enjoys engaging with people from all over the world? Are you capable of efficiently coordinating multiple projects? Does the prospect of joining a dynamic and multicultural team in the private aviation industry, interest you? If so, we would love to hear from you

We are a worldwide provider of best-in-class corporate and private aviation support services, including flight crew staffing, aircraft sales and management. Since 1994, ACASS has supported a global client base that includes heads of state, VIPs, and Fortune 500 corporations. We are looking for a capable and experienced **Flight Coordinator** to join our team. Based in our Montreal headquarters, in this full-time role, you will collaborate with a great team responsible for supporting activities related to the 24/7 operation of our aircraft fleet.

**Why choose ACASS?**

More than just geared to customers, ACASS’s slogan OWN YOUR JOURNEY® also applies to team members who can realize their full career potential in an inspiring work environment they are proud of. Our organizational culture is characterized by energy, respect, collaboration, authenticity, pride, and a very strong sense of team and community. Along with being a part of an inclusive culture driven by values, you will be entitled to competitive benefits and perks:

- Career opportunities
- Competitive salary
- Health Insurance and virtual healthcare services
- Training and mentoring
- Group RRSP plan with company match
- Employee referral program
- Fully equipped kitchen
- In-office gym with showers
- Company events and team member celebrations
- On-site parking
- Coffee, tea, healthy snacks and more

**A day in your life at ACASS**:

- Evaluate and quickly respond to client inquiries and trip requests.
- Verify and schedule destination airports that adhere to aircraft requirements such as runway length, customs clearance, and ground handling equipment.
- Coordinate activities related to managing our fleet (i.e., transmit customs information, handle catering, ground transportation, special arrangements, etc.)
- Effectively collaborate with other teams, clients, crew members, and service providers across the globe.
- Track and follow up on aircraft fleet movements.
- Inform clients of any developments or issues that could disrupt the schedule and offer solutions.
- Prepare/update trip sheets outlining key details such as FBO, fuel, catering, ground transportation, etc.
- Conduct fuel price comparisons and arrange aircraft fuel releases.
- Establish and maintain professional relationships with colleagues and other stakeholders.
- Support crew during trips.

**You will enjoy and be great in this role, if**:

- You are personable, energetic, proactive, responsible, and capable professional.
- You have excellent customer service skills with the ability to interact with multiple personalities and cultures.
- You have strong communication skills (written/verbal) in English.
- You are skilled at managing multiple projects, tight deadlines, and efficiently prioritizing tasks.
- You can maintain a calm demeanor in high-stress situations.
- You are proficient in Microsoft Office Suite software.

**Requirements**:

- Minimum two years of relevant business experience in a fast-paced environment.
- Knowledge of, or prior experience in the aviation industry is preferred.
- Prior experience with project coordination is considered a strong asset.
- Flexibility to work morning, evening, and night shifts based on 24/7 operational needs.
- Applicants must be legally authorized to work in Canada and currently reside in the Montreal, Quebec area.
- ACASS embraces diversity, equality and inclusivity in the workplace and is committed to employment equity. Our goal is to attract, develop and retain highly talented team members from diverse backgrounds, including women, people with disabilities, Aboriginal peoples, and visible minorities._

**Job Types**: Permanent, Full-time

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Morning shift
- Night shift
- Weekends as needed

Application question(s):

- Are you currently residing in Montreal area?

**Experience**:

- aviation: 2 years (required)

Work Location: In person

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