Customer Service Agent

4 weeks ago

Gatineau, Canada Distribution stox Full time

Company Description

Distribution Stox is a proudly Canadian-owned company headquartered in Boucherville, QC which specializes in the distribution of tires and accessories for cars and trucks, serving mechanical workshops, tire centers and car dealerships throughout Canada. Distribution Stox is a recognized leader in customer experience and home to a wealth of tire and automotive industry experts. Founded in 2016 and with nearly 2 million square feet of storage, Distribution Stox offers the largest inventory of passenger and light truck tires in Eastern Canada through an efficient network of 21 state-of-the-art distribution centres throughout Ontario, Quebec & the Atlantic provinces.

The company stands out for the simplicity of its processes, for the efficiency and speed of its delivery service. Our passionate teams work in a dynamic and respectful environment. Distribution Stox is the employer of choice that knows how to please you Distribution Stox contributes annually to the fundraising campaign of Procure, a charitable organization in the fight against prostate cancer in Canada.

**Job Description**:
The Customer Service Agent is responsible for performing all duties related to his or her position in order to provide an excellent customer service experience to our internal and external partners and to maintain our strategic position in the tire distribution industry.
- Manage sales orders via Microsoft Dynamics AX, WEB, SQL and Excel systems
- Respond to customer needs based on product availability
- Request advice, price, date and delivery status
- Process the box of requests
- Follow the training of suppliers
- Participate in continuous improvement

**Qualifications**:

- High School Diploma
- Bilingualism, spoken and written, is mandatory (French - English)
- Knowledge of Microsoft Office Suite (Outlook, Word, Excel)
- Knowledge of ERP and SQL management systems
- Interpersonal, service and customer solution oriented
- Good analytical skills
- Thoroughness
- Good communicator both orally and in writing
- Ability to work in a team
- Knowledge of tires and automotive accessories an asset
- 1 to 3 years experience in customer service or in a similar position

Additional Information
**Here are some of the benefits we offer**
- Work-from-home program
- Flexible schedule
- Schedule of 40 hr/wk
- Summer schedule, with possibility of finishing at noon on Fridays
- Excellent group insurance plan adapted to your needs
- Group RRSP with employer contributions
- “Dialogue” telemedicine services
- Health spending account
- Anti-stress account: You will have the choice of either a health management account or personal expense account: amount ranging from $300 up to $700. (Services related to physical activity, physical activity equipment, health-related products and services, education and personal development, etc.)
- Employee assistance program
- Staff training and development programs
- Use of laptop and cell phone
- Social club (numerous activities during the year)
- Popcorn machine and fruit plate available to you
- Discounts on tire and accessory purchases
- Career opportunities: Working at Distribution Stox can take you far.

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