Field Auto Appraiser

6 months ago

Toronto, Canada The Travelers Companies, Inc. Full time

- Who Are We?


- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

- Job Category
Claim

- Target Openings
1


- What Is the Opportunity?


- This job is responsible for providing effective communication and customer service to all external and internal customers. Demonstrating proficiency in estimating, investigation, evaluation and negotiation of 1st and 3rd party Auto claims with potential involvement with Loss Transfer Claims as needed. Providing all lines of business and departments, i.e., Property, Inland Marine, Public Sector, etc., with inspection and investigation assistance as needed, including Catastrophe response. Identifying and coordinating with appropriate claim resources on coverage issues, subrogation, salvage, and potential fraud opportunities to achieve optimum final claim resolution. Assisting management by participating in the development of new and inexperienced field Auto claim staff.

What Will You Do?
- Providing interpersonal, verbal and written communications that promote providing a secure, respected and cared for experience for our customers.
- Ensuring optimum file outcome on assigned claims.
- Effectively manage work assignments and promptly travel to location of vehicle/equipment.
- Executing prompt and immediate contact with vehicle/equipment owners to inspect loss, provide claim direction, exchange information, negotiate, settle and move vehicles/ equipment as appropriate.
- Actively support Auto Business Plans such as Direct Repair and GO programs.
- Achieving and maintaining appropriate technical expertise, certifications and regulatory required licenses through successful completion of company and industry classes and training.
- Establishing the physical damage claim value of assigned losses.
- Preparing and documenting accurate vehicle/equipment damage appraisals, Actual Cash and Replacement values according to insurance department regulations, Auto Best Practices and Appraisal Technical Resource Guide.
- Utilizing technical expertise and information gathering to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software.
- Achieving authorization to initiate payment to the customer or provide settlement amount to the assigned Claim Representative for payment. This may include presentation of facts gathered to appropriate leadership, depending on settlement amount and authority level.
- Partnering with internal resources throughout the life of the claim. Resources could include Property, Auto, Auto Liability, Subrogation, Special Investigative Unit and other internal resources appropriate to the specific claim type. Partnership from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources.
- In collaboration with Claim management provide on the job training and assist in the development of new and inexperienced field Auto claim staff (inside and outside).
- Comply with all insurance department regulations and applicable laws.
- Appropriately control claim values, including loss of use and rental reimbursement, through use of cost containment tools.
- Provide operational intelligence to Travelers business partners through accurate data reporting.
- Maintain continuous and effective communication with customers, Brokers, Claim Staff and related business partners on assigned claims.
- Occasional Catastrophe Duty, including other offices and provinces may be required in addition to help with other lines.
- Accurate and timely reporting of overtime, travel expenses, time off, special project, etc. as required.
- Other duties as assigned.
- Perform other duties as assigned.
- 2 to 5 years related appraisal experience, preferably with an insurance company.
- Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction, knowledge of claims appraisal systems and overall claim operations
- Windows proficiency, including Excel and Word.
- Ability to provide on the job training and development of Auto claim staff.
- Advanced mathematical and computer proficiency skills.
- Ability to promptly travel, with little or no advance notice, demonstrating effective planning, expense and cost control skills.
- Understanding of Privacy Act when dealing with personal and confidential information.
- Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.
- Commitment to continuous education.
- Demonstrated ownership attitude and customer centric response to all assigned tasks.
- Execut

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