Client Engagement Coordinator, Accreditation Canada
4 weeks ago
Monday, May 6, 2024
Client Engagement Coordinator, Accreditation Canada
Salary: Commensurate with experience
Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote with occasional travel to Ottawa
ABOUT THE ROLE:
The Client Engagement Coordinator is a member of HSO’s Accreditation Canada team playing a key role in supporting clients throughout their accreditation journey. As the Accreditation Coordinator, you will employ a strengths-based approach to help build the capacity of clients to plan for accreditation, to prepare for the onsite visit by assessors, to provide post-survey support and to support organizations on their continuous quality improvement learning journey. You can take joy in working alongside and learning from other dedicated and compassionate team members across Accreditation Canada and Health Standards Organization.
Main Responsibilities:
- Project manage the survey processes from end-to-end to support the accreditation team to become proficient in planning and implementation, maintaining a focus on quality while working efficiently to meet targets.
- Being the face of the accreditation process, from orienting new clients, to assisting them along the way to their accreditation. You’re their go to person when responding to inquiries.
- You’ll build meaningful relationships with new clients and strengthen existing ones, as you support them in their accreditation journey.
- Always keep the client in mind when proficiently reviewing survey reports and subsequent client feedback to strengthen the future of their healthcare services.
- Provide advice and guidance on digital platforms and applications, including client end-user support.
- Collaborate internally to contribute positively to the culture of our workplace by staying positive, engaged in the work you do and energized by the difference you’re making.
Must Have Qualifications:
- University degree, or equivalent experience, in a related field, such as Healthcare, Social Services, or Business Administration.
- 3+ years of progressive and varied experience in client services (ideally within the field of healthcare or social services).
- Outstanding interpersonal and communication skills. You’ll be interacting daily with our Canadian Accreditation team and our valued client organizations.
- Demonstrate problem-solving skills to identify root causes of challenges and develop effective solutions in a team-oriented environment.
- Demonstrate adeptness in a fast-paced environment and workflow optimization through Microsoft applications and digital tools.
- Thrive within a collaborative team-oriented environment.
Desired Qualifications and Attributes:
- Proficiency in a comprehensive range of Microsoft applications including Teams, Word, and Excel and Smartsheet.
- Are familiar with our programs and accreditation process.
- Change management champion.
- Indigenous cultural safety and humility related knowledge or experience.
WHAT YOU CAN EXPECT:
In Your First 30-90 Days:
- Complete our orientation program with other new hires employees to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role.
What We Can OfferTo You:
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time-off programs, including office shutdown during last week of December.
- A culture that measures and values psychological safety, inclusion and engagement.
WHO WE ARE AND WHAT WE DO:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents.Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.
We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.
We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted.Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org . For any queries related to recruitment please email at recruitment@healthstandards.org .
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