Customer Service Champion
3 months ago
**Service Champions**
Reference ID# **CMS 11**
Employment Type FT
Number of Positions: 1
Location: Surrey, BC
**The Role**
Service Champions are responsible for assisting customers, maintaining the appearance of the Gas Bar, and conducting all duties in a safe, professional, and courteous manner. All attendants must be trained in gasoline operations and safety procedures, including those attendants who cover breaks. Primary duties are described below.
**Accountabilities**:
Premium Customer Service **Serving customers promptly and courteously.**
- Explaining Fuel discount programs procedures and savings to customers.
- Answering customer questions knowledgeably.
- Serving customer transactions at the cash register.
- Assisting customers.
- Dispensing fuel for customers (We Serve Locations only).
Environmental **Taking appropriate precautions to prevent spills. ** Notifying supervisor of any fuel spills or suspected leaks and responding to/or cleaning up spills in accordance with emergency procedures described elsewhere in this manual.**Pricing**
*
- Checking pump displays and signs for price accuracy.
Gas Bar Maintenance **Completing daily inspection forms and placing completed forms in binder in kiosk. ** Opening and/or closing the Gas Bar including completing daily opening/closing checklists and placing completed forms in binder in kiosk.
*
- Replenishing windshield washer fluid and ensuring squeegees are in satisfactory condition.
- Stocking paper towel dispensers with paper towels from the kiosk.
- Cleaning surface of pumps and fire extinguisher holders.
- Cleaning card readers at each pump with cleaning card from store.
- Replacing receipt tape in kiosk when required.
- Sweeping area around Gas Bar.
- Ensuring coffee area is clean and stocked.
- Disposing of garbage from trash cans in store’s dumpster.
- Checking spill kit and fire extinguishers to confirm they are accessible and have not been tampered with.
- Replenishing kiosk as directed by the Gas Bar Operator or Team Coordinator.
- Cleaning and sanitizing kiosk, including sweeping and mopping floor, wiping counters, cleaning sinks, washroom, etc.
- Clearing snow and ice from kiosk entrance and in pump island area.
- Report maintenance requirements to management (e.g., burned out bulbs, malfunctioning equipment, damaged equipment).
- Posting “Out of Order” signs on non-functioning equipment.
Fire Safety Taking precautions to prevent fires and explosions.
- Responding to fires in accordance with procedures described in the Fire Safety section of this manual.
- Ensuring that vehicle engines are shut off during fueling.
- Ensuring that there is no one smoking on site, including in the kiosk or inside cars.
- Ensuring that flammable materials such as newspapers are not stored within 3 m of the pumps.**Fuel Deliveries**
a) Following procedures for accepting fuel deliveries.
Container Filling **Ensuring that only government-approved portable containers are filled with gasoline.**
- Ensuring that portable containers are removed from vehicles prior to filling.
Security **Following security procedures regarding door locks, alarm, CCTV, etc. ** Documenting drive-off incidents.
*
Health and Safety Know and comply with company policies, procedures and practices, and with regulatoryrequirements such as Occupational Health and Safety, Workers’ Compensation Board, etc.
**Financial**
- Ensuring proper cash handling procedures are adhered to.
Personal Appearancea) Ensuring personal appearance requirements are met and uniform policy.**Skills and Requirements**
CMS requires Service Champions to bring excellent customer service skills to ensure the highest quality experience for everyone.
- Applicants must possess 1 year experience in the retail, convenience or the fueling industry;
- All applicants must be fluent operating in a team environment, aligning all behaviours with our Values**:Honest Integrity Respect**
**Job Types**: Full-time, Part-time, Permanent, Casual
**Benefits**:
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Surrey, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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