Csr (Customer Service Representative)
6 months ago
**About us**
CSN Glen Merritt is your #1 choice in auto body in St. Catharines. With more than 50 years in business, our goal is to continue to exceed our customers expectations with efficient and comprehensive selection of repairs and enhancement services and high-quality results performed by a team of leading motor vehicle technicians. CSN Glen-Merritt achieve its objective by systematic update in technology and expanding of its state-of-the art facility and initiate more intensive, ongoing training programs for our technicians and support staff.
**Responsibilities**:
Provides courteous assistance to customers and educates customers on collision repair process. Answer phone calls and face-to-face interaction with customers. Provide product and service information and resolve any issues. Provide customers with vehicle repairs updates. Capture complete list of customers’ expectations and if necessary, negotiate on service deliverables. Understands and communicates specific insurance claims. Process policies and follow them accordingly. Timely two-way communication internal and external customers. Assist with car rental. Maintain and update customers files
Required Education and Experience:
**Job Types**: Full-time, Permanent
Pay: $38,000.00-$45,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- St. Catharines, ON L2S 0B6: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
Work Location: In person
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