Deskside Support
6 months ago
Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
**_ About The Role_**
DXC Technology is seeking a highly motivated team member to provide 2nd-level Support Services to our valued clients.
DXC Technology produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future
**_What You´ll Do:_**
- Ensuring the 2nd-level support is monitored at all times during hours of operation.
- Responding to requests in a courteous, professional, and appropriate manner
- Documenting requests using a ticketing system.
- Assessing and resolving all support requests based on urgency, type of issue and available resources.
- Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
- Other duties as assigned
**_ Who You Are:_**
- Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
- Experience in customer facing role either remote or face to face
- Superior skills in both written and verbal communication
- Problem solving skills
- Possess a positive attitude and the drive take care of clients' needs in a professional and courteous manner
- Ability to work independently, as well as in a team environment
- Produce and maintain a high quality and quantity of productivity which can sometimes be under tight timelines
- Competence to prioritize and to redefine priorities when necessary
- Knowledgeable in case management processes.
- Experience handling stressful situations
- Knowledge of Microsoft Windows, Printers, and PDA's, etc.
- Documents management system and networking an asset
- Ability to lift/move up to 25lbs.
- Ability to potentially stand and or walk for long periods.
- ** Bilingualism (French/English) is an asset**
**_Work Environment_**
Work assigned eight-hour shifts, Monday to Friday, full time (May have overtime)
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
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