Branch Office Supervisor

4 weeks ago

Delta, Canada Creative Door Services Full time

**Role**:
We have an immediate opening for a **Branch Office Supervisor **in our **Vancouver Branch**. Reporting to the General Manager, the Branch Office Supervisor plays an integral role as 1 of 3 seats on the Branch Leadership Team (BLT). Including updates, input to solving challenges and identifying potential risks to the business, etc. during bi-weekly BLT meetings. This role is a permanent, full time position with opportunities for growth.

**Responsibilities**:

- Provide overall administrative support for the Branch, including assisting the General Manager and Operations Manager on a day-to-day basis
- In coordination of internal and external meetings, branch events, and calendar maintenance
- Review expense forms, submit to General Manager for approval, and submit to Corporate Accounts Payable.
- Reconcile Operations Manager and General Managers’ MC statement.
- Identify risks within the business
- Look for growth opportunities within the branch
- Ensure a safe environment, including theft prevention
- Branch Internal Audits
- Completing the Internal Audit spreadsheet on a monthly basis and notifies the General Manager when complete.
- Work closely with Support Services Executive Assistant
- Review and update the internal phone directory
- Business Cards
- Contracts over $100,000.00 and/or require Company Seal/Signature
- Quote over $50,000.00
- Provide Branch employee support
- Ensure employees are complying with company policies and procedures and provide ongoing training to employees as required.
- Provide Branch employee coaching and guidance to ensure maximum efficiency.
- Ensure even distribution of workload to meet tight deadlines.
- Attention to work distribution that might cause task or business conflicts.
- Review and manage employee absences and vacation requests. Report conflicts to the General Manager before approval.
- Serve as a point of contact for personnel needs (e.g., benefits communication of policy and updates as it relates to HR). Ensure New Hire Packages are completed and submitted to Corporate HR.
- Perform AR and AP duties for the branch
- Input accounting data according to company policy.
- Accounts Receivable
- POS posting
- Manage Cash Deposits and Reconciliation
- Manage Petty Cash Reconciliation
- AR deposit reconciliation Page 2 of 2
- Bank Deposits
- Issue correspondence to customers regarding overdue accounts, address customer account inquiries.
- Work closely with Corporate AR
- Update and/or correct customer account information through Corporate AR
- Manage COD accounts and Reconciliation.
- Accounts Payable
- Reconcile pending vendor invoices and correct any discrepancies.
- Ensure appropriate documentation and approval for payment is evident.
- Open PO review
- Generate an open purchase order report from the Report Manager and distribute it to all buyers to clean up aging purchase orders.
- Quality Control by reviewing purchase orders past the expected date and advising the buyer to provide a valid reason for the purchase order.
- Identify purchase orders that need to be canceled.
- WIP
- Open Work Orders
- Credit Notes
- Receptionist Backup: Answering and directing calls
- Review temp staff timesheets for temp agencies and obtain General Manager approval.
- Manage and renew Business Licenses for the Branch(es)
- Complete other Administrative or Clerical duties as needed.

**Skills**:

- Passionate about providing excellent customer service and able to build strong customer relationships.
- Above average attention to detail and organizational skills
- Prioritizing tasks, managing stress, and diffusing difficult situations in a fast-paced environment
- Superior telecommunication and interpersonal skills
- Resourceful and a good problem solver
- Maintaining respect for confidentiality
- Aptitude to learn and retain technical and product knowledge

**Qualifications**:

- 3 years’ experience in an administrative role
- Knowledge in shipping, logistics, construction and overhead garage doors is an asset
- Strong attention to detail, good organizational skills, customer service and communication skills
- Ability to work as a team player, with mínimal supervision.
- Maintains a positive attitude and learns quickly.
- Ability to work under pressure and meet deadlines.
- Good computer skills; experience with Microsoft Office suite/Internet Explorer

**We offer**:

- A positive work environment with competitive pay and an excellent benefit plan
- Comprehensive technical, safety and product training provided
- Opportunity to build a long-term career with upward mobility
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer

**To Apply**:
Applications will be accepted until the position has been filled.
- **COMPANY: Creative Door Services**_

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site

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