Account Manager

3 weeks ago

Montréal, Canada SolidCAD Full time

Who we are?

Our mission is to provide and deliver technology solutions which improve our clients' processes, workflow and profitability.
Position Summary
Role

An Account Manager is responsible for developing new product and service sales and enhancing relationships with our existing mid-sized clients. In general, an Account Manager is expected to provide exceptional service, liaising between customers and cross-functional internal teams such as Renewal Specialists, Customer Success Representatives, and professional services to understand and fulfill customer needs. They should have excellent communication and interpersonal skills. Be highly organized and comfortable working in a fast-paced, high-intensity work environment.

**Role**:
Un gestionnaire de comptes est responsable du développement de la vente de nouveaux produits et services et de l’amélioration les relations avec nos clients de taille moyenne existants. En général, on s’attend à ce qu’un gestionnaire de comptes fournisse un service exceptionnel, qu’il soit la liaison entre les clients et les équipes internes interfonctionnelles telles que les spécialistes du renouvellement (RS), les Customer Success Rep (CSR) et les services professionnels pour comprendre et répondre aux besoins des clients. Ils devraient avoir d’excellentes compétences en communication et en relations interpersonnelles. Être très organisé et à l’aise de travailler dans un environnement de travail rapide et à haute intensité.
In this role, you will...

**Responsibilities**:
Some specific responsibilities of the role will include the following:

- Expand existing relationships by connecting and visiting accounts to understand the desired outcome, and fulfilling customer needs
- Build on existing customer relationships by providing valuable information and resources and scheduling meetings or demos to showcase the company's products or services.
- Collaborate with other sales teams and members (including Customer Success, and Renewal Specialists) to develop account plans for further penetration and growth.
- Maintain accurate and up-to-date records of all sales activities and prospect interactions in Salesforce, the Account Sales Matrix and other systems.
- Coordinate sales efforts pipeline management with your manager.
- Attend industry and networking events.
- Keep abreast of all vendor information and updates, such as price list adjustments, promotions, and policy changes.
- Participate in teams calls and meetings.

Responsabilités
Voici quelques-unes des responsabilités particulières du rôle:

- Développer les relations existantes en étant en contact et en visitant les clients pour comprendre le résultat souhaité (outcome) et répondre aux besoins de ceux-ci.
- S'appuyer sur les relations clients existantes en fournissant des informations et des ressources précieuses et en planifiant des réunions ou des démonstrations pour présenter les produits et/ou services de l'entreprise.
- Collaborer avec d’autres équipes de vente (Accruent, MFG, Programmation & développement) et membres de l’équipe pour développer des plans de pénétration (accounts planning) et de croissance supplémentaire.
- Tenir des enregistrements précis et à jour de toutes les activités de vente et des interactions des clients dans Salesforce incluant la matrice des ventes par compte.
- Coordonnez la gestion de votre pipeline de vente avec votre gestionnaire.
- Assistez à des événements de l’industrie et de réseautage.
- Maintenir vos connaissances sur toutes les informations et mises à jour sur les fournisseurs, telles que les ajustements de liste de prix, les promotions et les modifications de stratégie.
- Participer aux appels et aux réunions des équipes.

About you...
Skills and Capabilities
- Understand all AECO product features and benefits, together with service offerings.
- Maintain knowledge of industry trends and technologies.
- Present solutions to different customer personas.

Compétences et capacités
- Appliquez une méthodologie de vente basée sur outcome-based et storytelling, et contrôlez le processus de vente.
- Comprendre toutes les caractéristiques et tous les avantages du produit AECO, ainsi que les offres de services.
- Maintenir la connaissance des tendances et des technologies de l’industrie.
- Être en mesure de présenter des solutions à différents « persona » chez nos clients.

Why choose us?

We are an Autodesk Authorized Training Center, employing the largest team of industry technology experts in Canada. In 2015, SolidCAD and Cansel, another major Autodesk reseller in Canada, joined forces. Together, we provide the highest level of service, expert support and customized offerings to ensure customer satisfaction.
For over 50 years, Cansel’s national team of professionals combine software, hardware and services to provide tailored solutions to improve your workflow, from field to finish.
Cansel is proud to be a

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