In-flight Service Continuous Improvement Manager

2 weeks ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

IFS Continuous Improvement Manager is responsible to improve process performance for Inflight Services by executing and implementing solutions for a sustainable on-time performance. We expect this individual to manage process improvement activities to ensure they are delivered on-time-in-full. Proactively collaborating with all stakeholders, local managers and cross functional teams, this role also ensures adherence to process standards for an efficient, safe, and secure operation. Creates a positive and collaborative environment, inspiring employees to simplify work environment and processes.

**Key Functions & Accountabilities**:

- Collaborate with the Manager, IFS Excellence and Continuous Improvement to identify performance improvement opportunities of IFS operations.
- Bring clarity to the frontline on the engagement standards and their roles in a successful process execution.
- Collaborate to ensure alignment with standards, communication, training material and deployment.
- Act as a key partner with the business for process mapping using Business Process Management standards.
- Perform gap analysis on business process ownership and collaborate with business leaders to increase accountability as required.
- Empower station/operations managers to present ideas, create solutions and continuously improve their processes and support them with the use of OE Tools and methodologies.
- Foster the spirit of communication, collaboration within the assigned station leveraging daily stand ups and other discussion forums.
- Evaluate process risk and support the business with identifying mitigations and opportunities for process controls (error-proofing).
- Deliver initiatives to achieves targeted outcomes.
- Participate in the optimization of the management operating system and accelerate the culture change.
- Promote change and ensures initiatives have an effective change management /communication plan aligned to Flight Path, Rise Higher and corporate requirements.
- Ensure that new processes are properly documented and that changes are communicated.
- Perform all other duties as assigned.

**Qualifications**
- Undergraduate Degree or equivalent tenure as Lean Six Sigma Green/Black Belt
2+ years demonstrated experience leading improvement initiatives, delivering benefits
- Project Management experience an asset
- Experience working with large and varied groups of stakeholders with competing priorities; ability to bring others together to work towards a common goal
- Effective organizational skills and an aptitude for managing the pace of change
- Ability to thrive in highly complex environments
- Proven ability to solve problems creatively
- Goal-oriented with a vision for sustainable results
- Team player with a collaborative strategy in consideration of multiple and differing priorities
- Excellent interpersonal communication skills with a strong sense of people, culture, and change management
Bilingualism an asset
- Able to travel

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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