Rouge Crew Support Manager, In-flight Services

2 weeks ago

Mississauga, Canada Air Canada Rouge Full time

**SCOPE**: This role is critical in providing Cabin personnel with the tools, information and support to ensure compliance with the safety, regulatory and on board product delivery standards. In addition this role is integral in supporting the operational goals for in-flight service.
RESPONSIBILITIES
- Maintain safety first
- Provide day-to-day decision making, direction and support focused on the on-board product delivery, operational integrity, and regulatory requirements including the reporting of deficiencies to In-Flight Management
- Provide gate support to departing flights to ensure OTP and on-board product and standards compliance
- Ensure that all standards and practices are adhered to and act as a resource person for the Cabin Crew
- Consistently observe and evaluate appearance checks to ensure compliance with uniform guidelines
- Conduct on-going performance assessments of individual Flight Attendants to ensure quality service and compliance with specifications
- Complete check rides to monitor delivery of In-Flight product
- Conduct and participate in the Corporate Absenteeism Management process with Cabin Crew to address attendance
- Actively provide Cabin Crew with support and direction specific to corporate protocol and expectations which may include disciplinary measures and responsibilities
- Attend disciplinary meetings and hearings
- Analyze, record and produce daily personnel or operational data and write related activity reports
- Review and resolve passenger complaints with Cabin Crew
- Monitor, review and challenge delays specific to In-Flight service and investigate and report as required
- Act as a site liaison between Crew Scheduling and Cabin Personnel
- Perform daily In-Flight administrative duties and any other job function as determined by the superior
- Able to work shift hours including weekends

**KNOWLEDGE AND SKILLS REQUIRED**:

- Minimum 3 years Flight Attendant experience preferred. Must be able to hold Flight Attendant qualification
- Previous experience in an operational background
- Must possess and demonstrate strong Customer Service and interpersonal skills
- Proven ability to lead, coach, motivate and direct subordinates
- Strong organizational skills with proficiency in Microsoft Office products
- Must have integrity, discretion, confidentiality and professionalism
- Ability to work independently and work well with others and communicate effectively to people on all levels
- Professional appearance and demeanour

  • Rouge Crew Support Manager, In-flight Services

    2 weeks ago

    Mississauga, Ontario, Canada Air Canada Rouge Full time

    SCOPE: This role is critical in providing Cabin personnel with the tools, information and support to ensure compliance with the safety, regulatory and on board product delivery standards. In addition this role is integral in supporting the operational goals for in-flight service.RESPONSIBILITIES Maintain safety first Provide daytoday decision making,...

  • Training Specialist, In-flight Service

    2 months ago

    Mississauga, Canada Air Canada Rouge Full time

    **RESPONSIBILITIES**: - Responsible for delivery of the Air Canada Rouge Training Programs with a friendly +, enthusiastic approach - Provide a safe, organized and fun learning environment which engages and motivates rouge crew - Responsible to assess and evaluate Rouge crew in both theoretical and practical knowledge - Measure performance and provide...

  • Product, Service

    6 days ago

    Mississauga, Canada Air Canada Rouge Full time

    **POSITION**: Product, Service & Operations Manager **DEPARTMENT**: In‐flight Service - Air Canada Rouge **LOCATION**: Mississauga We are looking for a dynamic individual that is passionate about On Time Performance, customer service and providing consistent onboard product delivery. **SCOPE**: Reporting to Manager, Product, Service & Airports, the...

  • Bilingual Flight Attendant

    2 weeks ago

    Mississauga, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base (relocation to Toronto). **Primary Flight Attendant responsibilities include**: - Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight - Communicating with customers through...

  • Bilingual Flight Attendant

    1 month ago

    Mississauga, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    1 month ago

    Mississauga, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    1 month ago

    Mississauga, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    4 weeks ago

    Mississauga, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    3 weeks ago

    Mississauga, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    4 weeks ago

    Mississauga, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    4 weeks ago

    Mississauga, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    2 days ago

    Mississauga, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    3 weeks ago

    Mississauga, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    3 weeks ago

    Mississauga, ON, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    1 month ago

    Mississauga, ON, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    3 weeks ago

    Mississauga, ON, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    2 weeks ago

    Mississauga, ON, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    2 days ago

    Mississauga, ON, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base.Primary Flight Attendant responsibilities include:• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight• Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    4 weeks ago

    Mississauga, ON, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base. Primary Flight Attendant responsibilities include: • Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight • Communicating with customers through one-on-one interactions and...

  • Bilingual Flight Attendant

    4 weeks ago

    Mississauga, ON, Canada Air Canada Rouge Full time

    Air Canada Rouge is looking for fun and dedicated people who have a passion for travel to join our Toronto base. Primary Flight Attendant responsibilities include: • Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight • Communicating with customers through one-on-one interactions and...