Application Support Specialist

7 months ago

Montroyal, Canada Groupe Dynamite Inc. Full time

**OMNI/DIGITAL APPLICATION SUPPORT SPECIALIST**

Groupe Dynamite is a leading fashion digital retailer with two brands at the heart of our success, Garage and Dynamite. With over 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion since 1975.

Our core strengths are rooted in our team, our innovation and our customers. We are proud to hire and retain aspirational leaders who are driven to achieve great things and are recognized for their entrepreneurial spirit.

**Job Summary**:
**Responsibilities**:

- Go through daily orders, investigate possible issues, update status of stuck orders;
- Investigate/troubleshoot OMNI tickets-transfers, Ship from Store orders, receiving issues, label generation issues;
- Reach out to third-party partners for potential issues (carriers/EasyPost/MANH); participate in weekly meetings with third-party vendors; follow up on tickets raised by other teams; understand flow related issues between the different systems (RMS, WMS, etc.);
- Schedule and participate in meetings to facilitate the resolution of problematic tickets with key players;
- Provide access to OMNI and SFCC for Head Office employees;
- Investigate and triage issues reported for the website and/or mobile app;
- Follow up on tickets;
- Align with internal teams and third parties for peak season volumes on both the OMNI and Web/App front;
- Take directions from and work with senior members of the Application Management team on projects and tasks;
- Document any new tasks or functionalities affecting the support team;
- Update tickets in JIRA ticketing system;
- Prepare/plan for peak season.

**Qualifications**:

- Undergraduate degree;
- 2 to 5 years of experience in retail;
- Experience in gathering requirements and pertinent information needed to help resolve issues;
- Knowledge of Google Workspace;
- Knowledge of Manhattan OMNI an asset;
- Knowledge of Salesforce Commerce Cloud an asset;
- Ability to work independently; strong motivation and initiative to identify and do what needs to be done;
- Bilingual: French & English (written and spoken).

Over and above a competitive salary and bonus plan, registered retirement savings, and flexible group insurance with personalised coverage that meets your needs, you will be at the forefront of a growing organisation that understands the importance of investing in people.

You and your family can enjoy our employee discount at Garage and Dynamite, private sample sales throughout the year and many other exciting perks, including a very flexible vacation program.

**Our promise**
No day will be like the last—we aim to be better today than we were yesterday. We are committed to employment equity.

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