Application Support Specialist

3 weeks ago

MontRoyal, Quebec, Canada Groupe Dynamite Full time
Overview

Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.

Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America.

Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.

Job Summary:

Reporting to the Applications Service Desk Manager, the Application Support Specialist will be responsible for reporting and following up on production issues as well as supporting, documenting, and participating in meetings. The candidate has analytical and communication skills, and is able to work both independently and as part of a team.

Main Responsibilities:

  • Go through daily orders and identify possible issues;
  • Investigate and troubleshoot OMNI tickets, including Transfers, Ship from Store orders, BOPIS, box receiving issues, and label generation issues;
  • Work with third-party partners to help identify and resolve issues;
  • Participate in weekly meetings with third-party vendors;
  • Follow up on tickets, including those raised by other teams;
  • Understand flow-related issues between the different systems (RMS, WMS, etc.);
  • Schedule and participate in meetings to facilitate the resolution of problematic tickets with key players;
  • Provide and remove access to certain applications;
  • Investigate and triage issues reported for the website and/or mobile app;
  • Align with internal teams and third parties for peak season volumes on both the OMNI and web/app front;
  • Take directions from and work with senior members of the Application Management team on projects and tasks;
  • Document any new tasks or functionalities affecting the Support team;
  • Update tickets in the JIRA ticketing system;
  • Prepare and plan for peak season;
  • Be available outside of business hours (evening and weekends when emergencies arise).

Qualifications:

  • Undergraduate degree;
  • 2 to 5 years of experience in retail;
  • Experience in gathering requirements and pertinent information needed to help resolve issues;
  • Knowledge of Google Workspace;
  • Knowledge of Manhattan OMNI, an asset;
  • Knowledge of Salesforce Commerce Cloud, an asset;
  • Ability to work independently;
  • Strong motivation and initiative to identify and do what needs to be done;
  • Ability to effectively communicate with and educate business users;
  • Bilingual: French and English (written and spoken).

At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you:

  • A comprehensive compensation package that includes performance-driven bonuses;
  • A group retirement savings program with employer matching;
  • Flexible group insurance with personalized coverage that meets your needs;
  • An employee discount at Garage and Dynamite;
  • Exclusive private sample sales;
  • A flexible vacation policy;
  • And more

GDI has been repeatedly voted one of Montréal's Top Employers and one of Canada's Top Employers for Young People.

Our promise…No day will be like the last—we aim to be better today than we were yesterday. We are committed to employment equity.

Candidates that are retained will be called for an interview.

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