Dollarama ECM Support Specialist

3 days ago

MontRoyal, Quebec, Canada Dollarama Inc. Full time
Job Overview:

As a Dollarama ECM Support Specialist, you will be responsible for providing operational and functional support for the extended ECM suite at Dollarama Inc. This role also includes consulting and developing enterprise content management solutions for internal stakeholders.

Key Responsibilities:
  • Support and maintain Dollarama's enterprise content management technologies, including OpenText Content Server, OpenText Archive Server, OpenText Directory Services, OpenText Records Management, SAP Extended ECM, and other related content management tools.
  • Develop and deploy various types of configuration and application components, such as data models, security, workflow, business process components, user interfaces, Web reports, and live reports.
  • Develop and maintain operational documentation to support OpenText contact solutions.
  • Provide technical or functional support.
  • Participate in maintaining OpenText environments during server updates.


Requirements:

To succeed in this role, you will need:
  • A Bachelor's degree or equivalent work experience with a specialization in information management systems, computer science, software engineering, or other IT-related disciplines.
  • Three to five years of proven experience in managing and supporting the SAP Extended ECM suite and related software.
  • Experience in designing and developing solutions for content servers.
  • Experience in developing OpenText forms, workflows, Web reports, and live reports.
  • Knowledge of Windows Server architecture, network protocol, network management tools, Active Directory, Windows Server IIS, Apache Tomcat for the SAP Extended ECM suite.
  • Experience acquired using any scripting language, such as XML, HTML, Visual Studio, JAVA, SQL, PowerShell.
  • Experience with SQL Server (any version).
  • Experience with various aspects of implementing technological solutions.
  • Experience of working within a structured SDLC process, including experience with standardized management tools, such as ServiceNow or similar.
  • Strong analytical and problem-solving skills.
  • Customer focus to establish and maintain effective relationships with internal customers.

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