Client Service Advisor

3 weeks ago

Burnaby, Canada BMO Financial Group Full time

6023 Silver Drive Burnaby British Columbia,V5H 0K3

Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.
- Reviews similar activities of other clients in the same industry, providing assistance and guidance relative to industry best practices.
- Ensures that tickets are resolved and closed as per the client’s expectations and to their satisfaction.
- Demonstrates an in-depth understanding of product and service, by providing needed information or directing clients to the appropriate source.
- Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Participates in audit and customer issues resolution, correct irregularities escalate as per established procedures.
- Identifies process improvement opportunities for better efficiency in meeting the needs of current clients.
- Shares any information with Management received while conducting client service business that would indicate a risk or an opportunity to the Bank.
- Provides input into the planning and implementation of operational programs.
- Actively listens to clients' concerns and diagnoses clients’ service needs.
- Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.
- Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.
- Accurately documents client requests using the group’s tracking systems.
- Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.
- Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.
- Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.
- Supports the development of tailored messaging, which may include writing, editing and distributing communications.
- Tracks collection of client service fees
- Collaborates with internal and external stakeholders in order to deliver on business objectives.
- Executes work to deliver timely, accurate, and efficient service.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

Please note the target base salary for this specific location in Vancouver is $44,500-$63,500 $ CAD annually plus eligibility to participate in a performance-based incentive plan. annual bonus.

The base salary represents BMO Financial Group’s hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked.

Base salary is one component of BMO Financial Group’s total compensation package for employees, which may include performance-based

incentives, commissions or discretionary bonuses, as well as other perks

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager su

  • Insurance Advisor, Client Service Centre

    1 month ago

    Burnaby, Canada HUB International Full time

    Who We Are We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the...

  • Insurance Advisor, Client Service Centre

    1 week ago

    Burnaby, Canada Hub International Full time

    Who We Are We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the...

  • Client Advisor

    22 hours ago

    Burnaby, Canada Giorgio Armani Full time

    Client Advisor | Armani Exchange | Full-Time | Metrotown As an associate with Giorgio Armani Canada Corporation, you will be part of a diverse team , who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit , passion for the brand, exemplify the...

  • Client Advisor, Part-time, A x Metrotown

    1 month ago

    Burnaby, Canada Giorgio Armani Corporation Full time

    Client Advisor | AX Metrotown | Part-Time As an associate with Giorgio Armani Corporation, you will be part of a **diverse** **team**, who you will work with to **drive sales** and provide an **excellent client experience** that represents the brand. Your ability to combine **entrepreneurial spirit**, **passion** for the brand, exemplify the company’s...

  • Band 2 - Labour Relations Advisor

    1 month ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 2 - Labour Relations Advisor- Position Classification- Band 2- Union- N/A- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $69,600 - $98,400 annually- Close Date- 3/23/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch- Ministry Branch / Division- BC...

  • Band 2 - Labour Relations Advisor

    4 days ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 2 - Labour Relations Advisor- Position Classification- Band 2- Union- N/A- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $69,600.00 - $98,400.00 annually- Close Date- 5/18/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch- Ministry Branch...

  • Band 2 - Disability Case Management Advisor

    4 weeks ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 2 - Disability Case Management Advisor- Position Classification- Band 2- Union- N/A- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $69,600.00 - $98,400.00 annually- Close Date- 1/12/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch- Ministry Branch /...

  • Manager, Client Services

    4 weeks ago

    Burnaby, Canada Sephora Full time

    **Job ID**: 232377 **Store Name/Number**: BC-Brentwood Town Centre (1510) **Address**: 4567 Lougheed Hwy #260, Burnaby, BC V5C 3Z6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and...

  • Band 2 - Disability Case Management Advisor

    1 month ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 2 - Disability Case Management Advisor- Position Classification- Band 2- Union- N/A- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $74,300.00 - $105,000.04 annually- Close Date- 8/13/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch-...

  • Client Advisor

    2 days ago

    Burnaby, Canada Armani Group Full time

    JOB DESCRIPTION Client Advisor | Armani Exchange | Full-Time | Metrotown As an associate with Giorgio Armani Canada Corporation, you will be part of a diverse team , who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit , passion for the...

  • Director, Client Services

    1 week ago

    Burnaby, Canada British Columbia Institute of Technology Full time

    Position Summary BCIT’s Information Technology Services department is seeking a regular, full time (1.0 FTE) Director, Client Services who will provide strategic direction to the delivery of customer-focused IT services to the Institute’s faculty, staff and students. Develops client services strategies, plans and policies, and drives out...

  • Automotive Service Advisor

    1 month ago

    Burnaby, Canada Midas Full time

    Automotive Service Advisor - Assistant Manager At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The Service Advisor supports the Shop Manager in the...

  • Compensation Advisor

    1 month ago

    Burnaby, Canada Metro Vancouver Full time

    **Department**:Regional Employer Services **Employee Group**: Exempt **Location**: 4515 Central Boulevard, Burnaby **Our Regional Employer Services Department is seeking a Compensation Advisor who will be an integral member of the Compensation Services team, working together with other Compensation Advisors to provide job evaluation services of a wide...

  • Service Advisor

    1 month ago

    Burnaby, Canada Midas BURNABY 9823 Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.ResponsibilitiesThe Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • People Services Advisor

    7 days ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **PEOPLE SERVICES ADVISOR** **Job ID: 5514** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an...

  • Insurance Advisor

    4 days ago

    Burnaby, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for an Insurance Advisor for Burnaby, BC at our Edmonds office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a...

  • Insurance Advisor, Personal Lines

    1 week ago

    Burnaby, Canada HUB International Full time

    HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran,...

  • Insurance Advisor, Personal Lines

    1 week ago

    Burnaby, Canada HUB International Full time

    HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran,...

  • Insurance Advisor, Personal Lines

    1 week ago

    Burnaby, Canada HUB International Full time

    HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran,...

  • Insurance Advisor, Personal Lines

    7 days ago

    Burnaby, Canada HUB International Full time

    HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran,...