Client Services Advisor
2 weeks ago
**Date Posted**:11/08/2023
**Req ID**: 34877
**Faculty/Division**: Vice-Provost, Students
**Department**: University Registrar's Office
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00051901
**Description**:
**About us**:
**Your opportunity**:
**Your responsibilities will include**:
- Acting as the first point of contact for general enquiries
- Providing detailed information on processes, policies, and procedures
- Providing detailed information regarding financial aid issues and financial awards
- Providing detailed information regarding admission requirements to prospective students and applicants
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Troubleshooting and resolving routine issues
- Updating and maintaining database records
- Serving as a resource to others by providing (non-supervisory) administrative guidance
**Essential Qualifications**:
- Bachelor's Degree or acceptable combination of equivalent experience
- Minimum of two (2) years’ experience providing detailed explanation of policies and procedures related to admissions in a post-secondary educational institution
- Excellent customer service skills with an orientation around tact and diplomacy in dealing with students and staff, with a diverse applicant population and, at times, upset or irate clients
- Familiarity with the university’s student information systems or with a comparable system
- Advanced computer skills must include word processing, creating and manipulating spreadsheets, navigating multiple websitesand systems concurrently
- Excellent oral and written communication skills, interpersonal skills and organizational skills
- Ability to adapt to new procedures and changing conditions quickly and accurately, must be able to use independent judgment and discretion when responding to enquiries
- Ability to maintain composure under pressure
**Assets (Nonessential)**:
- Experience working with education systems worldwide is an asset
- Experience with document management systems an asset
**To be successful in this role you will be**:
- Adaptable
- Approachable
- Communicator
- Multi-tasker
- Problem solver
- Team player
**Closing Date**: 11/21/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Administrative / Managerial
**Recruiter**: Fiona Chan
**Lived Experience Statement
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