Contents Specialist

3 weeks ago

Vancouver, Canada On Side Restoration Full time

Have you ever wanted to be part of a team that makes a tangible difference in people’s lives? You can have the opportunity to go places and see things few others ever would when you join the On Side Army of champions as a Contents Specialist.

**The Job - **Contents Specialist**

At On Side, Contents Technicians show up every day with a can-do attitude and desire to help. This team does vital work helping clients save precious possessions and memories with empathy, compassion, and hard work. When disaster strikes, Contents Technician teams are deployed to restore order out of chaos and clean up the aftermath. Working on site and in the On Side warehouse means no day or disaster is ever the same.

The **Specialists** on this team report to the National Contents Manager. They provide direction, coaching and motivation focused on quality, cost control and consistent performance through adherence to process and procedures as it relates to Contents restoration. Leading communications with Project Managers, Adjusters and trades, communication skills are a necessary requirement of the job.

**The **Contents Specialist** is responsible for**:

- Leading and providing direction to the team
- Communicating with cross-functional teams and clients
- Provide technical support and guidance in established contents processes and procedures to ensure repeatability
- Ensure understanding and sustainment of 5S standards/culture in branches
- Facilitate training of content related documentation to ensure compliance with standard policies, procedures and customer protocol in branches

**What you bring**:

- You love people and have great communication skills
- An optimistic outlook and a real desire to help
- Exceptional organizational skills
- Physically fit (ability to lift, carry and pack boxes) and willingness to follow all company safety requirements
- Valid driver’s licence & clean drivers abstract
- Clean criminal record
- Past industry experience that can translate into success in this job

**Other stuff that’ll help you be successful**:

- You genuinely enjoy working with people in a team environment
- Ability to communicate effectively in English both written and verbal

**Of Note**

Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work is a requirement.

**What’s in it for you?**

We’re an established company in a growing industry and we need awesome people We WANT to start you off on a career path you’ll love, we WANT you to be fulfilled by your work and we WANT to provide you with a steady pay-cheque. We also love that we’re able to provide an employee assistance program, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more) dental, long-term disability (LTD) and life insurance.

We provide on the job training with opportunity for development—promotions and national career movement are yours for the taking (well, with a few months under your belt). At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

**Get on our side**

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,450 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition

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