Unit Communications Clerk

1 month ago

Belleville, Canada Quinte Health Full time

**Company Bio**

At Quinte Health, guided by our core values of Imagine It's You, Value Everyone, We All Make a Difference, and Stronger Together, our family of four hospitals holds a central role in the mission to enhance lives and foster healthier communities. We operate as a cohesive team, uniting all our hospitals, to deliver local and regional healthcare services. In partnership with our communities, we strive to improve access to high-quality care, right in their own neighborhoods.

Our sense of fulfillment is deeply rooted in the impactful work we do, a sentiment shared by our dynamic teams of staff, dedicated physicians, and committed volunteers. They not only care passionately for our patients but also for each other, embodying our core values at every turn.

We don't just serve our communities, we actively contribute to them. Quinte Health is woven into the fabric of our local landscape, with our team members residing, raising their families, and often retiring right here in the communities they cherish. We are on a constant lookout for compassionate and dedicated individuals to join our team. Our diverse array of exciting roles encompasses positions that span multiple hospitals, as well as opportunities situated within a single hospital. Join us as we live out our values in providing exceptional healthcare close to home.

**Required**
- Post-Secondary School Education in medical secretary/medical transcription or equivalent combination of education (minimum of grade 12) and relative working experience.
- Medical Terminology course completed through a recognized college.
- Strong public relations/team/customer service communication skills.
- Demonstrated experience with Microsoft programs including Word, Excel and Outlook.
- Ability to learn EMHware computer software for patient registration/booking, scanning, running reports and data entry.
- A strong interest in process improvement that is patient centered.
- Must be able to accept direction and work with minimum supervision.

**Duties**
- Communicates and collaborates effectively with all hospital staff and community partners in care in day-to-day operations involving clients and families.
- Functions as the unit’s receptionist by greeting and registering clients, answering phones using AIDET process, and re-routing calls to crisis workers.
- Coordinates all client appointments overseeing booking, rescheduling, canceling, and reminder calls.
- Prepares daily appointment schedules for crisis workers in excel.
- Assists Manager with payroll, including entering into payroll software and liaises with staff scheduling office where appropriate.
- Makes and corrects changes to time sheet and on-call record.
- Maintains patient privacy and confidentiality according to PHIPA.
- Maintains client medical records and processing admissions to the program.
- Completes reports and compiles data for team leader and finance.
- Orders office supplies and pick up as necessary.
- Completes typing/word processing for the Crisis Intervention Centre.
- Participates and maintains occupational health and safety standards.
- Records and completes audits as assigned.
- Completes mandatory annual education.
- Participates in quality improvement activities.
- Other duties as assigned.

**Equal Opportunity**

**Physical Demands Analysis**

Strength
- Required Rarely - lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling

Mobility
- Required Often - prolonged sitting
- Required Occasionally - standing and walking on hard surfaces, bending/stooping

Dexterity
- Required Often - prolonged fine finger movements
- Required Frequently - gripping/grasping, eye/hand coordination
- Required Briefly - reaching with both hands

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