Telesales/customer Service Representative(Not
6 months ago
**Zanduco**
Restaurant Equipment & Supplies Inc.
Telesales/Customer Service Representative**
**Major Duties and Responsibilities**:
- Proactively call customers, answer phone, follow up on quotes, call customers that have bought in the past.
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
- Taking and placing orders in SAP.
- Follow up internally regarding Back Orders to ensure timely delivery of products
- Create and maintain positive relationships with customers
- Other duties as assigned
- Enter in Parts house accounts purchase orders
**Minimum Qualifications and Skills**:
- Completion of post-secondary program or combination of education and experience
- 1-3 years of work experience with a Sales/customer service focus
- Display professionalism and pleasant phone demeanor
- Ethical, self-disciplined, possess the ability to manage their own time, and highly motivated to be successful
- Excellent communication skills with ability to present information in a clear and concise manner
- Display professionalism and pleasant interpersonal skills
- Perform tasks with a high sense of urgency and initiative
- Highly attentive to detail with strong clerical and organizational skills
- Communicate clearly and effectively with all levels of an organization
- Must be comfortable using Microsoft Office, particularly Outlook
- Familiarity with SAP is an asset
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$65,000.00 per year
**Benefits**:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
**Experience**:
- Tele sales: 1 year (preferred)
- SAP: 1 year (preferred)
**Language**:
- French (preferred)
Work Location: In person
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